Home › Forums › Calendar Products › Events Calendar PRO › After update getting warning and error message
- This topic has 14 replies, 3 voices, and was last updated 6 years, 3 months ago by Meredith.
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December 5, 2017 at 10:50 am #1398882MeredithParticipant
We recently updated our event calendar Pro, and now we are getting at this warning message:
Warning: trim() expects parameter 1 to be string, array given in /home/hbco/wp-content/plugins/the-events-calendar/src/Tribe/Main.php on line 2397How do I fix this? It is causing a problem with the layout of our entire site
December 5, 2017 at 12:42 pm #1398962Brian PetruzziParticipantI’m having the exact same issue. Is there a solution???
December 5, 2017 at 12:54 pm #1398971MeredithParticipantBrian, did you recently update as well? I have been searching all over for a solution.
December 5, 2017 at 11:32 pm #1399179Geoff B.MemberThis reply is private.
December 6, 2017 at 7:31 am #1399411Brian PetruzziParticipantYes I updated 3 days ago and started getting this error. Is there anyone available on this support forum???
December 6, 2017 at 7:32 am #1399415Brian PetruzziParticipantI see a reply from a Support Tech, but it’s PRIVATE. What use is that? Come on!!!
December 6, 2017 at 3:09 pm #1399874Geoff B.MemberDear Brian,
Thank you for taking the time to write back.
To answer your question, we are absolutely available to our customers questions.
However, even though you are always welcome to look at other threads, for a variety of reasons, we discourage piggy-backing on another customer’s thread.In other words, the best and fastest way to get help is always to open up your own thread on a given topic.
Although some situations may look very similar on the surface, the actual cause of the issue can vary greatly from one website to the other.As for the private reply, this was not meant to be offensive. We apologize if it was perceived that way.
In some cases (like this one), there was very sensitive information being shared.As you can imagine, we value our customer’s privacy highly when it comes to that type of information. Hence the choice of a private reply in this specific case.
All of that to say that we will gladly help you out in your own thread as we would hate to have you experience such messages any longer than you already have.
Best regards,
Geoff B.
December 6, 2017 at 3:28 pm #1399887MeredithParticipantEven when I revert back to the 2016 theme and deactivate all the plug-ins except for the event calendar and events calendar Pro I still get the same error message.
December 6, 2017 at 3:34 pm #1399889MeredithParticipantThis reply is private.
December 7, 2017 at 7:55 am #1400323MeredithParticipantI had to deactivate the plug-in in order for my site to display properly. I still need to figure out why I am getting this warning message.
December 7, 2017 at 9:35 pm #1400933Geoff B.MemberThis reply is private.
December 13, 2017 at 8:53 am #1404731MeredithParticipantThis reply is private.
December 13, 2017 at 11:56 pm #1405252Geoff B.MemberGood evening Meredith,
Awesome. Please keep us posted.
Have a great day!
Geoff B.
January 4, 2018 at 8:36 am #1418033Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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