[Geoff B.]

Good afternoon Marina and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the remaining quantity disappearing on you once you use the quantity button on your site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, as a quick test (I recommend doing a database backup just in case), can you tell if the issue persists if you temporarily switch back to a default WordPress theme such as twenty-fifteen (you can use a “Maintenance page” plugin to prevent your visitors from seeing this test).

Best regards,

Geoff B.

[Geoff B.]

Good afternoon boxchilli,

Thank you for clarifying what your goal is.

The “issue” here is that the attendee information is not stored in actual WooCommerce tables (contrary to WooCommerce orders).

However, there still a few things you could do:

1. You could separately export the attendee information and the WooCommerce orders in CSV format and then combine them via an Excel macro (using the order number as the key – since it appears in both reports). If this is slightly outside of your comfort zone, you might want to talk to an Excel expert to program the macro for you.
2. You could come up with a custom SQL query that would pull up the required information from both the WooCommerce tables and the tables used by our plugins. Here again, you might want to consider hiring somebody that is good with SQL queries. You can event make the query a CRON (automated job) and have the report sent via an email to your client.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good afternoon Pete,

Let me know what you find out while testing things out.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Jeff and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to use the ticket fieldset on your install.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sending me a screenshot that details where you are trying to use the ticket fieldset.

Best regards,

Geoff B.

[Geoff B.]

Good morning Bob,

I am sorry to hear about the refund request, but I totally understand where you are coming from.

It is quite unfortunate that our forums are not open on weekends.

With that in mind, as an FYI, thanks to your files I was able figure out what the issue is. Your WordPress theme is indeed overriding how our plugin works.
It tries to have all tickets go through the Contact Form 7 plugin which breaks our attendee information capture.

The solution would have been to simply remove that customization. One easy way to do that is to go to /wp-content/themes/church-suite/tribe-events/single-event.php and rename that file to z_single-event.php

 

You are welcome back on our support forums any time.

Have a great week and best of luck with your project.

Geoff B.

[Geoff B.]

Good morning Aftab,

Thank you for writing back.

CSS is unlikely to help you with the untranslated strings (unless you want to hide them).

The good news is that you still have a couple of simple options available to you:

1. Download the /lang/ folder of the plugin on your computer.
2. Using the free Poedit software, open the .pot file and save it immediately.
3. Open the .po file for norwegian (nb) with Poedit and click on Catalog > Update from pot file
4. Select the pot file you just saved
5. Tweak any additional string that was not translated or where you want to modify the translation.
6. Save the updated .po file
7. Upload the uploaded .po and .mo files back into the /lang/ folder of the plugin or better yet in /wp-content/languages/ (which will prevent them from being overwritten upon updates)

If you are experiencing difficulties with steps 1 through 5, you can grab a copy of the updated .po/.mo file here Norwegian

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Meredith,

I am super stocked that you were able to fix your issues.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon,

I have some great news. On Friday, WPML released a new version of their plugin that fixes this issue with the list view and most other views (except the map view for now – but we are working on that).

I would recommend upgrading to their latest version so that you can finally use a translated slug.

Best regards,

Geoff B.

[Geoff B.]

Hey Peter,

This is not ideal, but I have finally found a snippet for this.
Try adding the following to your theme’s functions.php: https://gist.github.com/GeoffEW/1070a19b06a35a6abb73098749e9b7b1

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening boxchilli,

Thank you for writing back.

I would highly recommend reading the following on that topic: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Meredith and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the API error messages you have been getting on your install.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the looks of it, there are 2 issues at play here:

1. You probably have another plugin or maybe it’s your theme that is requiring the Google API key.
2. One of these API keys is invalid (https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key-map-error)

You can see these when you open your page with Google Chrome’s Developer tools and look at the console.

Furthermore, there are 2 Javascript from your theme that are not loading properly, which is probably not helping.

My first recommendation would be to completely remove the Google API key from our interface to see if that helps.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Hang in there as we figure this one out.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Thomas,

I have to agree with you, that’s a lot of things to undo from your theme.
It would have been awesome if the theme author provided a quick on-off switch for these customizations.

If you want your changes to survive any theme update, a child theme is always a better idea.
But I am not sure how well this specific theme handles child themes. It is certainly worth a shot.

The correct approach would be to dequeue what the parent theme is doing for the Events Calendar in your child theme’s functions.php or to filter out some functions.
The fastest way to this might be to contact the theme author as he’ll know exactly how to go about this.

Best of luck,

Geoff B.

 

[Geoff B.]

Good evening Bob,

Thank you for writing back and testing things out.

Sorry about the slight delay in answering.

The solution would be to remove the template customizations or the custom functions handling your WooCommerce cart on your site.

Here’s a breakdown of how to do that:

1. Look in your theme’s folder. If you see a folder named /tribe-events/, rename it to something like /z_tribe-events/
2. Look in your theme’s functions.php file. Search for the string “cart”. Try to comment out the functions that take care of add to cart (or any template file related to that).

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Best regards,

Geoff B.

[Geoff B.]

Good evening Math,

I am stoked that this worked for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Jens,

I’m stoked to hear that this solves your issue.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

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