Missing API key

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  • #1167658
    Meredith
    Participant

    I am getting API error message. I followed the instructions on your website on how to obtain and API key. But it’s still not working.

    I get the following error message:

    Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error

    I can’t figure out what is wrong?

    I created this site on another server, and migrated it to its current location. Everything worked fine on the other server.

    #1168050
    Meredith
    Participant

    I’ve disabled all my plugins, tried changing my theme, followed the instructions to create an api, nothing is working.

    #1168163
    Geoff B.
    Member

    Good evening Meredith and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the API error messages you have been getting on your install.
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    By the looks of it, there are 2 issues at play here:

    1. You probably have another plugin or maybe it’s your theme that is requiring the Google API key.
    2. One of these API keys is invalid (https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key-map-error)

    You can see these when you open your page with Google Chrome’s Developer tools and look at the console.

    Furthermore, there are 2 Javascript from your theme that are not loading properly, which is probably not helping.

    My first recommendation would be to completely remove the Google API key from our interface to see if that helps.

    Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates you might have made.

    Hang in there as we figure this one out.

    Have a good week-end,

    Geoff B.

    #1168395
    Meredith
    Participant

    Thank you for your response to my post, but I was finally able to solve my problem.

    #1168712
    Geoff B.
    Member

    Good morning Meredith,

    I am super stocked that you were able to fix your issues.

    You are welcome back on our support forums any time đŸ™‚

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

Viewing 5 posts - 1 through 5 (of 5 total)
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