[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to create a new event.
I would love to help you with this topic.

I am not sure exactly what is going on, but by the sound of it, it looks like there is some type of conflict at play.

This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

I realize this can be slightly time consuming, but at least we will know for sure what is preventing you from creating events!

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Ryan and welcome to the Events Calendar Support forum!o

Thank you for reaching out to us.

We are sorry to hear about the events not displaying full-width on your site anymore.
I would love to help you with this topic.

I just went on your awesome site and it looks like the issue was already fixed with CSS.
Can you confirm ?

If that is not the case, could you provide me with an example URL so that I can take a look at it ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Simone and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

1. I believe my colleague Geoff’s reply is bang on and points you to the proper place to make these changes: https://theeventscalendar.com/support/forums/topic/rsvp-email/ . If you could reference the other thread here, I will also be able to tell you how to use the code snippet.
2. Yes, that is totally possible. Try adding my colleague Cliff’s snippet to your theme’s functions.php https://theeventscalendar.com/support/forums/topic/change-admin-rsvp-text-to-another-text-string/#post-1212742
3. To make sure we are indeed talking about the same thing, could you please provide me with a screenshot and/or URL of the table you are referring to ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Matthew and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Will temporarily deactivating our Events Calendar run the risk of losing any data?

That is a great question. The answer is no, you will not lose data.

In fact you can even delete our plugin and reinstall it without losing data.

That being said, it is good practice to do a database backup beforehand.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Miguel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with your licenses.
I would love to help you with this topic.

To the best of my knowledge, the license server is up and running. I can also confirm that your licenses should not be expired.

With that in mind, I am noticing a couple of other things based on your system information:

1. Somehow, the free the Events Calendar plugin seems to be missing from the list or is deactivated. You’ll need to make sure it’s there.
2. Your the Events Calendar Pro and Event Tickets Plus version are slightly outdated

Based on this, I think that the fastest solution would be to deactivate and delete both plugins.
You can make a database backup beforehand, but normally there should be no loss of data.

Once that is done, head over to the downloads section of your account and grab a copy of the latest version for both of these plugins: https://theeventscalendar.com/my-account/downloads/

You should be able to install them with the “Add new plugin” interface.

This should also fix any issue related to the license tab.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Clemens and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing while using our plugin with WPML. I would love to help you with this topic.

First off, I would highly recommend you read and apply the recommendations found here: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Secondly, at this point I would recommend switching to one the 2 other methods for multi-language support (directory or domain based). If nothing else, this is much better from an SEO perspective.

The other reason being that you are right, we currently do not offer full support for the ?lang= method.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about this message creeping up on your site.
I would love to help you with this topic.

I believe this is very similar to the following thread: https://theeventscalendar.com/support/forums/topic/conflict-with-event-calendar/

In other words there seems to be some type of conflict with the Testimonials plugin.
As you can see, it can be worked around, but I would recommend contacting the plugin author to let them know.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Peter and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you are encountering with the page title of calendar views while using Avada. I would love to help you with this topic.

As it turns out, I believe this is something that the Avada theme is working on: https://theeventscalendar.com/support/forums/topic/avada-theme-page-titles-disappeared-on-views-but-appear-on-single-event-page/#post-1216007

Feel free to grab the fix from that answer.

I believe this should solve the issue.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Jake and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are 3 ways you could tackle this:

1. Making a template customization for each view where you remove the export link call. You might want to read our Themer’s guide to get a sense of how that works.
2. Use CSS to hide the buttons
3. Use the following snippet in your theme’s functions.php: https://gist.github.com/GeoffEW/b8f0bb5fc2b8510c6ad4f0b60fcf3fb9

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon James,

How do I change the font color and background color of the Days of the week in the month view?

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-month .tribe-events-calendar thead th {
background-color: #000;
color: #fff;
}

Also, how do I change the name from Events to Scrambles? I tried the tips in this link but it doesn’t seem to change it but it worked for other words on my site.

I just tried that snippet and it works wonders.

Does your code look like this ?

function tribe_custom_theme_text ( $translation, $text, $domain ) {

$custom_text = array(
‘Events’ => ‘Scrambles’ );

if( (strpos($domain, ‘tribe-‘) === 0 || strpos($domain, ‘the-events-‘) === 0 || strpos($domain, ‘event-‘) === 0) && array_key_exists($translation, $custom_text) ) {
$translation = $custom_text[$translation];
}
return $translation;
}
add_filter(‘gettext’, ‘tribe_custom_theme_text’, 20, 3);

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Tien,

Thank you for providing your system information.

It looks like you have the latest version of pretty much everything which is awesome.
With that in mind, to solve the comment issue (until the fix is released), I would recommend downgrading both Community Events and Community Tickets to the previous version.

Here is an article on how to do that: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Thank you for your patience as we fix Community Events.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Math,

Alright.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-events #the-list .tribe-view-ticket-link {display:none !important;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonjour Audrey,

Merci de nous réécrire.

Toutefois, j’insiste, c’est nous qui sommes bêtes de ne pas avoir mis ces fichiers à jour 🙂

Bonne fin de journée!

Geoff B.

[Geoff B.]

Good evening George,

Thank you for writing back, for these tests and providing additional information on the issue.

At the moment, there is no report of conflict between our plugin and WPML and we are not able to reproduce this issue on our staging servers.

This is why I recommended going ahead with a complete conflict testing procedure.
I understand it takes time to perform, however it is the fastest way to identify the issue.

With that in mind, there are 2 other things that might be worth exploring:

1. Could you temporarily delete the function located between lines 70 and 73 in /wp-content/plugins/the-events-calendar/src/Tribe/Integrations/WPML/Defaults.php on line 72 and see if that helps ?
2. Since a few version, WPML has been using some pretty intense built-in caching. When you perform the upgrade, could you temporarily try emptying the cache and shutting down WP Rocket to make sure there is not caching issue at play ?
3. Could you turn WP_debug on and share the logs of what happens upon upgrading ?

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

Good evening Karl,

Thank you for writing back.

I totally understand that you might not have time to go through this process at the moment.

Please keep us posted when you do get to it so that we can pinpoint the cause of this.

Hang in there and have a great day!

Geoff B.

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