[Geoff B.]

Good evening Hans-Gerd,

Thank you for pitching in.

The fix for this is actually pending release.

Hang tight!

Best regards,

Geoff B.

[Geoff B.]

Good evening Tom,

Good news. At last a snippet is out to notify organizers.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/niconerd/16770b84adb6156aaa77948bf208bacb

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Panagiotis,

Good news. At last a snippet is out to notify organizers.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/niconerd/16770b84adb6156aaa77948bf208bacb

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Adrian,

Good news. At last a snippet is out to notify organizers.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/niconerd/16770b84adb6156aaa77948bf208bacb

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Franquesa and welcome to the Events Calendar Support forum!

 

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

To help it increase in priority, even though the work has started, you can vote for it here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9987648-adapt-event-tickets-to-wpml

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. To make sure you have followed to the letter these instructions: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
3. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Katie and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

What’s the best way to do this, given that Events Ticket Plus doesn’t support payment on recurring events?

That is a great question. As a side note, if you have not already done so, please vote for the feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

Also, for the record, there is actually one thing that is supported at this point: having the exact same set of tickets for all of the events it the series.

In other words, event A, B, C, etc.. all share the exact same tickets.
For some people, that works. However, I do not know if that is your case.

But back to your question.

There are 2 approaches you could take:

1. Create all the recurring events using our built-in tool and then “break them from the series” individually. That will allow you to have distinct tickets. The downside is that the events are no longer perceived as recurring. The upside is that this lets you create events faster.
2. Experiment with the following idea to see if that could work for you: https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Alan and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

is it possible with the paid version to insert a short code to show the month view in any page of the website?

Absolutely. You can read all about it here: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Will the short code work in widgets as well as pages?

Yes, they will.

Additionally, you can also use widget shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Kristina and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I just wanted to ask if there will be any other fees? Such as PRS fee etc?

The only other fee to plan for is renewal of your license every year (to continue to receive updates and premium support).

We do not charge any other additional fees.

just wanted to make sure that the only fees we would incur are from the payment gateway Stripe?

That is correct. Nothing will change on that front.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Joseph and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, the white space in question does come from a CSS rule of your theme and not from the lack of title.

.page .post-wrap {
padding: 40px 60px;
}

With that in mind, you are right, there is no title on that page.

So I guess this leaves you with a couple of options:

1. Try different settings under Events -> Settings -> Display for Events Template to see if that helps
2. Remove the white space with CSS

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.post-type-archive-tribe_events .page .post-wrap {
padding: 0px 60px 40px;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Ellen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe what you are looking for is this: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Charles and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar not advancing on your website. Yikes!
I would love to help you with this topic.

The very first thing I would recommend is upgrading the Events Calendar to version 4.5.0.2 as it contains several enhancements and bugfixes.

Secondly, I am noticing a couple of error messages in the Google Chrome Developer tools Console that are very likely breaking the Javascript required to move between months.

One of them has to do with the Google Maps API key being included several times on the page (probably by your theme AND our plugin).

The other one seems to have to do with some type of conflict (Uncaught SyntaxError: Unexpected token <).

This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Oscar and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered with location translation.
I would love to help you with this topic.

The very first thing I would recommend is to go through the following 2 articles:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

As you will notice, it look like you are missing one plugin (translation management) and you might want to give our recommended procedure for venues a shot.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Gary,

I am super stoked that this worked for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Paul,

You are absolutely right.
Being able to confirm for sure that this is the issue and fixing it would certainly be useful to several people.

To make sure we leave no stone unturned, would you mind sharing the content or a copy of your .htaccess file (via a private reply) ?

Thank you for your patience while we get to the bottom of this.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

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