[Geoff B.]

Good evening Koen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. We can add this to our list (we are in the process of improving exceptions to our license validation engine).

However, full disclosure, this might take a little while to be in place.
We will reach out as soon as it it.

In the meantime, it is a bit annoying, but the good news is that you can totally move your license around: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Best regards,

Geoff B.

[Geoff B.]

Good evening Viktor and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/jesseeproductions/5768685acc4cd48cdd81

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Suzanne and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I need to get rid of the “free” tag in both places – the preview and page.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Plus, on the preview it saying it is sold out even when I had 9 spots left.

That part is quite odd. Yikes!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you tell me if:

1. In the backend, the number of spots remaining is correct ?
2. You cancelled or refunded any of the tickets ?
3. You are using global stock options ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening Abigail and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. However to do this you will need to have both Community Events AND Community Tickets installed: https://theeventscalendar.com/product/community-tickets/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Yorck and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

If I buy 8 tickets, can I record the names of my 8 guests?
If I buy a table of 10, can I record the names of my guests?

The short answer is yes. You can achieve this using attendee information: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

To achieve your goal, you will need to:

1. Create 2 ticket types: an individual ticket and a ticket for tables of 10
2. Install a third-party WooCommerce plugin that lets you set quantity increments for certain products (e.g.: https://wordpress.org/plugins/woocommerce-quantity-increment/)
3. Configure the table WooCommerce product to work in increments of 10

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into with sending tickets via email.
I would love to help you with this topic.

In email settings tab, there is no option to select “Customer” as well.

For now, this is “normal” behavior. The lack of the ability to select “Customer” should not prevent the ticket emails from being sent.

There are however a couple of things that could be interfering:

1. You need to make sure that your WooCommerce orders meet the correct status defined at the very bottom of the Events -> Settings -> Tickets page
2. Sometimes, there is an issue with WPmail
3. The ticket emails can end up in the spam folder on certain servers

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

This solves 90% of the issues pertaining to points 2 and 3.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Chelsea and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

We have one article that covers this topic: https://theeventscalendar.com/knowledgebase/can-you-have-multiple-calendars/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Lars and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into with the emailing of tickets.
I would love to help you with this topic.

when setting an order as completed the tickets Email is not send.

There are a few potential reasons for that. The most common causes are:

1. Issues with the WPmail service
2. The emails somehow being flagged as spam

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

This solves 90% of similar issues.

Furthermore. I’m using the PDF Tickets plugin and the PDF is not being attached to the email from the Tickets, which is terrible because the format in the HTML Tickets email looks completely different to what I already have in the PDF.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin (as a side note, at this point we do not offer official Polylang support for our Event Tickets plugins)
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening Byron and welcome to the Events Calendar forum!

Thank you for your interest in our products and your great words!
We’ll be glad to answer your questions.

The short answer is that we do have a nonprofit program that you can apply for.
Hopefully, you will qualify for it: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Best regards,

Geoff B.

[Geoff B.]

Good evening Michele and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Yes, absolutely. Community Events works with all versions of the Events Calendar (free AND pro).

Have a great day!

Geoff B.

[Geoff B.]

Good evening Martin and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

We would like participants to be able to RSVP to the community created events in the same way that the user can if we are using the Event Tickets plugin. Is this possible? Do we need community tickets to do this?

The short answer is yes, you can absolutely do this.

You have 2 routes to get there:

1. Adding the RSVP tickets manually from the backend after the events have been created on the front-end (not ideal, but will work)
2. Getting a copy of both Community Tickets AND Event Tickets Plus (even though you are not selling tickets). Full disclosure, we are in the process of removing the Event Tickets Plus requirement for your specific scenario. I cannot offer a date for that yet, but you will be contacted as soon as this requirement falls.

Best regards,

Geoff B.

[Geoff B.]

Good evening Fabio,

Awesome! Can you tell me if that fixed the issue for you ?
If not, could you please send me a copy of your /wp-content/languages/ folder via a link to a zip file (e.g.: Dropbox or Google Drive) ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Robert,

The main issue is the use of the display: grid element.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

@media screen and (min-width: 970px){
.single-tribe_events .sidebar-right .wf-container-main {
display: block !important;
}
}

You might also have to tweak the featured image size or make it float left.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Ilana,

I am super stoked to hear that this did the trick for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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