Not receiving tickets upon completion of order!

[John Fain]

In email settings tab, there is no option to select “Customer” as well. Our attendees are required to have the QR code and no one is receiving the email. They are receicing the confirmation of order, however,

I see there are a couple of threads having this issue (one has private correspondence!). I purchased the Ticket PRO to get emailed and the selection is blank. Am I missing something?

Thank you for your prompt assistance

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into with sending tickets via email.
I would love to help you with this topic.

In email settings tab, there is no option to select “Customer” as well.

For now, this is “normal” behavior. The lack of the ability to select “Customer” should not prevent the ticket emails from being sent.

There are however a couple of things that could be interfering:

1. You need to make sure that your WooCommerce orders meet the correct status defined at the very bottom of the Events -> Settings -> Tickets page
2. Sometimes, there is an issue with WPmail
3. The ticket emails can end up in the spam folder on certain servers

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

This solves 90% of the issues pertaining to points 2 and 3.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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