[Geoff B.]

Good evening Carole,

I am super stoked that you managed to get the results you wanted after clearing every possible cache.

We are glad you love the new button!

You can change the color of the button using the tribe-button CSS class (which is also found in the Events Calendar customizer).

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-list .tribe-button {background-color: #9c7cac;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jeppe,

Awesome.

On the plus side, it’s pretty easy to create child themes for most themes: https://codex.wordpress.org/Child_Themes

There are even plugins that do that for you automatically out there.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Nathan,

Thank you for the system information and the screenshot.

As a side note, I am noticing that there seems to be a mismatch in some date settings on your WordPress installation. Somehow the yyyy-mm-dd format is not being properly converted in your date format (look closely at the screenshot).

For the time being, I would recommend to keep the recommended date picker generated format everywhere in your settings. Most importantly in Events -> Settings -> Display.

Additionally, can you tell me if the problem does indeed go away when you deactivate the https://wordpress.org/plugins/simple-301-redirects/ plugin ?

Make sure you empty your cache, including WPML’s cache and re-save your permalinks after you do.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

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[Geoff B.]

Good evening Ian and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that your license is associated with your staging environment at the moment.

The following articles should walk you through that type of situation:

1. https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
2. https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Kymiel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the RSVP required fields not displaying on a laptop. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally, would it be possible to provide an example URL ?

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening George and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The most robust way to do this is to create a view override for the single event view.
You might want to read our Themer’s guide to get a sense of how that works.

Basically, you can take the code of the view, tweak it and upload it in the  /tribe-events/ folder of your WordPress theme.

You can follow this thread as a guide https://theeventscalendar.com/support/forums/topic/remove-the-event-category-under-details-on-the-single-event-view/#post-948250

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Janice and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe that the following plugin is what you are looking for: https://gist.github.com/andrasguseo/ec8bb9457e6b559894d5ab3c4a4c1e73#file-et-meta-hawk-php

1. Download it
2. Activate it
3. Go over to any attendee list in wp-admin
4. View the attendee data
5. Click on the info you want to edit
6. Hit “Enter” on the keyboard

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Martin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that there is an issue with the labels for ticket types on your site. Yikes!
I would love to help you with this topic.

Based on what I am seeing, the probable causes are:

1. An issue with the language files of our plugins needing to be updated (especially if they are found in /wp-content/languages/plugins) on your website
2. Closely related with point 1, the settings for the different strings and making sure they are up to date in Loco Translate
3. Something in either the functions.php of your theme or child theme.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Could you also try to temporarily revert back to a default WordPress theme such as twenty-sixteen to see if that helps ?

Finally, can you temporarily remove all language files from /wp-content/languages/plugins/ to see if that changes anything.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Dominik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are not receiving your tickets.
I would love to help you with this topic.

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Additionally, it looks like you are missing at least one of the required WPML plugins. Please read the following carefully:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Finally, the tickets are sent based on your settings at the bottom of the Events -> Settings -> Tickets page. In other words, sometimes, the order status of the WooCommerce transaction needs to be set to “complete” for the tickets to be sent.

If that is all set up properly and the tickets are still not sent, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether and solves email sending issues.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Carole and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket numbers appearing on you.
I would love to help you with this topic.

I just went ahead and checked your site at https://www.devondogs.co.uk/events/list/

On my end, I can see that the .tribe-events-event-cost .tribe-tickets-left {
display: none;
}is working perfectly and that the number of tickets left are hidden. Can you confirm ?

The other solution would be to do a simple view override and remove that information altogether from the view. You might want to read our Themer’s guide to get a sense of how that works.

Best regards,

Geoff B.

[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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