Ticket Sell option Bug!

[Martin Schenk]

Hey,

it seems like the option how people can sell Tickets is showing up wrong. Normally there is WooCommerce an RSVP but there is only Tickets. I upload a picture where you can see the problem. Please can you help me solve this problem?

here is the urls: https://www.esport-connect.com/event-kalender/events/hinzufuegen

regards martin

[Martin Schenk]

Is there maybe a chance to get an answer please? I know this thread is only one day old but there are people who create a thread today and get already support.

regards Martin

[Geoff B.]

Good evening Martin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that there is an issue with the labels for ticket types on your site. Yikes!
I would love to help you with this topic.

Based on what I am seeing, the probable causes are:

1. An issue with the language files of our plugins needing to be updated (especially if they are found in /wp-content/languages/plugins) on your website
2. Closely related with point 1, the settings for the different strings and making sure they are up to date in Loco Translate
3. Something in either the functions.php of your theme or child theme.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Could you also try to temporarily revert back to a default WordPress theme such as twenty-sixteen to see if that helps ?

Finally, can you temporarily remove all language files from /wp-content/languages/plugins/ to see if that changes anything.

Hang in there!

Geoff B.

[Martin Schenk]

No i replie so late. 🙂 I will send you all infos and files when im at home.

regards Martin

[Geoff B.]

Good afternoon Martin,

No worries. Hit us up when you have the info.

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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