Pro only activated once but getting 'out of installs' message

[Ian]

To the best of my knowledge a personal licence key for pro is only active on one site. However I am getting an ‘out of installs’ message.

How can I resolve the situation?

Is there a way I can check that the key is indeed in use only on the site it should be associated with?

[Ian]

This reply is private.

[Geoff B.]

Good evening Ian and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that your license is associated with your staging environment at the moment.

The following articles should walk you through that type of situation:

1. https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
2. https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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