No tickets

[Dominik Gagnon]

I’M trying to create a ticket, I’ve created the event in Woocommerce, and when I test I don’t receive ticket,

I only receive the order confirmation from woocommerce, I then click on the resend ticket in the aim, and I get a « This message is empty» a blank message.

It almost seems like their’s some functions missing, it doesn’t really do what is promoted it does

[Dominik Gagnon]

hello is there any support for this ?

[Geoff B.]

Good evening Dominik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are not receiving your tickets.
I would love to help you with this topic.

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Additionally, it looks like you are missing at least one of the required WPML plugins. Please read the following carefully:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Finally, the tickets are sent based on your settings at the bottom of the Events -> Settings -> Tickets page. In other words, sometimes, the order status of the WooCommerce transaction needs to be set to “complete” for the tickets to be sent.

If that is all set up properly and the tickets are still not sent, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether and solves email sending issues.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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