[Geoff B.]

Good evening William and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the leftover undesired text creeping up on your single event view. Yikes!

I would love to help you with this topic.

It looks like you are using Avada.
This theme already contains some the Events Calendar customizations (as you have probably already found out).

For that reason, it is recommend to perform any changes (such as removing the featured image) in a Child theme. This way, you will not loose your changes every time there is a plugin update.

This also means that the approach suggested here: https://theeventscalendar.com/support/forums/topic/hide-featured-image-on-single-event-pages/ might not be the best one for Avada.

If I understand correctly, I believe some CSS would suffice.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events .fusion-events-featured-image {
display: none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Nicolas and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The key is to use the good old @media CSS rules

I would personally recommend simply setting a different rule for mobiles

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

@media only screen and (max-device-width : 736px) { .tribe-events-single {
max-width: 90% !important;
}
}

If, for some reason, it does not kick-in, simply add another class or ID in the path to the container (making the CSS rule more specific).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lorraine and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing with the translation on different browsers. I would love to help you with this topic.

There are a couple of things I would like to recommend:

1. It looks like most of your pages have mixed-content issues (https vs http). Please take a look at them using a plugin such as https://wordpress.org/plugins/ssl-insecure-content-fixer/
2. Please undo any changes performed by your caching plugin, empty the cache and temporarily deactivate the caching plugin
3. Head over to WPML > Support > Troubleshooting page.

   Once you are there, you should see several cleanup buttons. I would recommend:

   • Clearing WPML cache
   • Using ALL the cleanup buttons on that page
   • Re-saving your permalinks

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Connor and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

 

Is it possible to sell tickets through the pro version of this similar to how eventbrite allows you to sell tickets?

The Events Calendar Pro does not allow you to sell tickets.

However, depending on your needs, one of the 2 following plugins (that are also ours) will:

1. Event Tickets Plus: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
2. Eventbrite Tickets: https://theeventscalendar.com/product/wordpress-eventbrite-tickets/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Susan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The first thing I would recommend is making sure you go through the following guide precisely: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

As you can see, you first need to download, install and activate the Events Calendar Pro before being able to enter the license.

From the looks of it, that is not currently the case.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kelsey and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there!

Geoff B.

[Geoff B.]

Good evening Breda and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest way to achieve this is to customize the email.php file located in /wp-content/plugins/event-tickets/src/views/tickets/

You might want to read our Themer’s guide to get a sense of how that works.

Basically, you can edit that file to your liking and insert it in the correct path under your theme’s  /tribe-events/ folder.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jacques and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

In this case, as you know, the string is located in the Event Tickets language files.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hello again Eliza,

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for the free version of our the Events Calendar plugin users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for the Events Calendar.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind, in the meantime, I would recommend the following:

1. Make sure all of your plugins are updated
2. Look for any timezone or venue related buttons under Events -> Settings -> General”
   If there are any, click on them to fix the events
3. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue is still there (while using a maintenance page plugin).

Best regards,

Geoff B.

[Geoff B.]

Good evening Eliza,

Thank you for reaching out to us.

We are sorry to hear about the calendar no longer displaying events.
However, it seems that this is a duplicate thread from https://theeventscalendar.com/support/forums/topic/events-created-but-not-displaying-in-website-calendar/

Therefore, I will close this one and see you there.

Best regards,

Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the attendee info not appearing on one of your site for WooCommerce-based tickets.

I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information for that specific website in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you tell me if this holds true both for existing WooCommerce tickets AND new ones ?

Finally, try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue persists (while having a maintenance page plugin activated).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Martin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
We are glad you like our plugins!

I would love to help you with this topic.

I believe the simplest solution is to install the same extension I suggested over here: https://theeventscalendar.com/support/forums/topic/how-can-admin-updatechange-ticket-information-for-anonymous-customer/#post-1357096

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kimberly  and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Events slug returning a 404 error message.
I would love to help you with this topic.

Please try the following:

1. Re-save your setting under Events -> Settings -> General
2. Make sure that your default view’s checkbox is checked under Events -> Settings -> Display
3. Make sure you have no “real page” that shares the same slug as the Events URL slug page (the calendar is not a real page and needs exclusivity of that slug)
4. Re-save your permalinks.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Ed,

Thank you for reaching out to us.

Major kudos on figuring this one out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

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