Attendee Information fields not appearing

[Bienvenido Concepcion]

We have Event Tickets Plus running on one of our sites and the “Attendee Information” fields that we’ve added to our forms are not appearing for woocommerce-based tickets. The extra fields appear for our RSVP tickets but not for anything that goes through Woocommerce.

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the attendee info not appearing on one of your site for WooCommerce-based tickets.

I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information for that specific website in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you tell me if this holds true both for existing WooCommerce tickets AND new ones ?

Finally, try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue persists (while having a maintenance page plugin activated).

Let me know how that goes.

Best regards,
Geoff B.

[Bienvenido Concepcion]

This reply is private.

[Geoff B.]

This reply is private.

[Bienvenido Concepcion]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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