[Geoff]

Hey there, Axel! Thanks for following up and sorry those steps didn’t solve the issue–I really thought that would do the trick.

Will you please head over to Events > Settings > Display and check with template is selected in the “Events template” option? Select “Default Events Template” and save your settings, if it isn’t already chosen. Do you notice any change?

If not, then will you please confirm which version of The Events Calendar and The Events Calendar PRO are installed? Are you running version 3.9 for both?

Let me know what you find before we move on to deeper troubleshooting. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Miriam! I hope you had a great weekend and thanks for following up with us. 🙂

I’m glad Brook and Brian were able to help out and pinch hit while I was out. I’m sorry the resolution landed on downgrading the plugin, but it does sound like the best route for the situation.

It sounds like you’re on the right track and you marked thus thread as Resolved, so I’ll go ahead and close it. Let us know if anything else comes up and we’d be happy to help.

Cheers!
Geoff

[Geoff]

Thanks for following up and confirming the answer, Rick! I’m glad this helps and I hope the plugins are a fit for your project.

I’ll go ahead and close this thread, but please feel free to get back in touch if any other questions pop up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

I should also add that you may need to flush your permalinks after you have updated your URL slug. You can do this by going to Settings > Permalinks from the WordPress dashboard and simply hitting the “Save Changes” button.

Also, if you are using any caching plugins, you will want to clear those caches as well.

Sorry, I should have mentioned those in my first reply. 🙂

[Geoff]

Hi there, Axel! Nice to see you again, but sorry you’re hitting some more trouble.

I noticed that you’re using the same URL slug for both the calendar and single events.

For example, your calendar is here:
http://www.thedigitalpost.eu/agenda

…and your single event is here:
http://www.thedigitalpost.eu/agenda/italian-innovation-day-2014

Notice how both include “/agenda/” in the URL? That can cause conflicts, like the one you’re seeing.

Will you please trying heading to Events > Settings and changing the “Single event URL slug” field (screenshot)  from “agenda” to something else, like “event” then saving your settings? Does that resolve the issue?

Give that a shot and let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Awesome, thanks for confirming the answer! I hope the plugins are a good fit for what you’re looking for. Let us know if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Jason!

Thanks for sharing your code! It looks like you will need to find the right placement for it. For example, it looks like the function is wrapped in a conditional at the top that specifies the content width at 1000. Not sure what that is, but it might be conflicting with the snippet I provided, which works when I give it a try.

Perhaps try the snippet at the end of the file instead? You may need to fiddle with it a bit to get it to work with your setup, but it will at least lay the groundwork for how to get what you’re looking for. 🙂

Cheers!
Geoff

[Geoff]

No worries! I’ll leave this open for a while to give us a chance to see how the testing pans out.

Happy holidays! Hope you have a great break if we don’t connect before then. 🙂

Geoff

[Geoff]

Hi there, Miriam! I’m sorry you’re running into some trouble here, but hopefully we can figure it out here together. 🙂

It looks there are events on the calendar, but the content in the single event is not displaying.

For example, I see events on the calendar here:
http://www.familyfriendlytampabay.com/event-calendar/

But do not see content here:
http://www.familyfriendlytampabay.com/event-calendar/2014-christmas-town-in-busch-gardens/2014-12-10/

Here are a few ideas, in the order that I would try them:

1) The URLs slugs are the same. Do you notice how both links contain “/event-calendar/” in them? Will you please try going to Events > Settings and try changing the “Single event URL slug” field from “event-calendar” to “event” and then save your settings (screenshot). Does that help solve the issue?

2) It could be a permalinks issue. Will you please try going to Settings > Permalinks from your WordPress dashboard and simply hitting the “Save Changes” button? This will flush your site’s permalinks and could be the culprit.

3) Make sure the plugin versions are the same. When you updated The Events Calendar PRO, did you update The Events Calendar as well? You should be using the latest version of both plugins, which is version 3.9.

Let’s start with these and see where that gets us before we do any more troubleshooting. Give these a shot and please let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Glenn! Welcome back to the forums–and sorry you’re bumping into some trouble here.

It sounds like you’re having an issue where secondary instances of a recurring event are not showing up when you set the event to recur one day after the start date.

I tried the steps you provided–thanks for doing that, by the way!

• Create event: I went to Events > Add New and started a new Event post.
• Select start date and times: I selected December 22 8am as the start and December 22 5pm as the end.
• Select recurring: I selected “Every Day” recurrence.
• Enter end date as start date + 1: I set the recurrence to end the next day on December 23.
• Entered Title, venue, categories: Done.
• Save: Done.

Here is a screenshot of my recurring settings. Do these look the same as yours, except perhaps the date and time?

The events seem to display correct for me when I try this. For example, I see you are using Photo View on your site, so here’s how it looks on mine in Photo View as well. You’ll see the “See All” link properly appears and that does link to the full recurring series that shows both events.

Is there something else I’m missing? Are we on the same page so far? Let me know if these are the same settings you are using when creating your events and maybe we can work from there. You can also send me a link to an example if the issue is still popping up.

Cheers!
Geoff

[Geoff]

Hi there, Jason! Thanks for getting in touch and we hope you’re enjoying the plugins so far. 🙂

Good question. The plugin uses the default WordPress the_excerpt() function for Events posts. This means you can hook into that to create your own custom excerpt length. You’ll want to refer to the WordPress Codex for more information here, but it might look something like this for you in your theme’s functions.php file:

function event_excerpt_length( $length ) {
return 75;
}
add_filter( 'excerpt_length', 'event_excerpt_length', 999 );

That will change your excerpt length to 75 words across the board. If you just want to change it for Events posts, you can include a conditional statement in there that targets only those posts.

https://gist.github.com/geoffgraham/b2f1404c10a249316e74

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Dirk! Awesome work on this–you’re doing an excellent job and I really appreciate you hanging in here with me. 🙂

It looks like we’re not dealing with a bug since the issue goes away in a default state. It’s actually really good news that we have a clean slate where we can see the Filter Bar working. In fact, the next thing we should do is recreate your existing site on the test site–one piece at a time–to see where the conflict is.

First, try installing and activating your existing site’s theme to the test site. Does the issue come up? If so, stop there and let me know so I can take a look.

Secondly, install and activate each plugin from the existing site to the test, but do it one at a time and test the Filter Bar each time. Does the issue come up and, if so, which plugin was it related to?

My hunch is that this will isolate where the conflict is. And once you know where the conflict is, it will be much easier to figure out how to deal with it.

Keep me posted on what you find. Thanks so much for your cooperation with this!

Cheers,
Geoff

[Geoff]

Hi there, Rick! Thanks for getting in touch and checking out the plugins–we appreciate it. 🙂

Good questions. Let’s try to tackle them one at a time…

They want to sell registration to their courses online and it appears that we could use a combination of Tickets using for example Woocommerce as the ecommerce engine and Events Calendar Pro to display the courses on the WordPress site. Is this a correct assumption??

Yes, that is basically correct. In short, you will be using four different plugins to get what you’re describing:

• The Events Calendar. This is our free plugin that provides the core calendar functionality.
• The Events Calendar PRO. This is an add-on that adds advanced features to the core plugin, such as recurring events.
• WooTickets. This is the add-on that will provide the ticket functionality that bridges The Events Calendar and WooCommerce.
• WooCommerce. This is the ecommerce platform that handles all products and transactions.

So, you create events (courses) in The Events Calendar, can create recurring events with PRO and add tickets to individual events via WooTickets. The tickets are added as Products in WooCommerce, which then handles the checkout process.

Since we are selling training workshops we want to get away from using nomenclature such as “tickets” and I am wondering how customizable field names are in the ticket and calendar system??

Yes, there are ways to rename “Events” to “Courses” and “Tickets” to something else, but it will  take a little custom development on your end. For example, here is a tutorial on changing “Events” to another term.

Since we are offering 7 different workshops can we create workshop 1 as an example, and schedule the same workshop over 4 quaters in a year or do we need to create 4 workshop 1 items??

Yes, you could certainly do this with a custom recurrence pattern with the PRO add-on. At the same time, I think you may be able to avoid purchasing PRO and simply enter each workshop post individually if that’s all you would be using PRO for anyway. 🙂

Do you have any live site examples of training companies using Tickets and Events Calendar Pro you could share?

Unfortunately, I don’t know of any training company examples off the top of my head. However, we do offer a full refund on purchases within 30-days, so that would give you some time to give the plugins a spin to see how they work on the front and back end.

And… overall do you think the system is a good fit for what I have described??

It sounds like a good fit to me but, again, test driving it for yourself will give you the best feel for whether or not it is the best solution for you.

Does this help answer your questions? Please let me know and thanks again for checking us out!

Cheers,
Geoff

 

[Geoff]

Hi, Tatiana! This thread’s been pretty quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start up a new thread if you have any other questions–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hello, Rodel! It’s been a while since there’s been activity in this thread, so I’m going to go ahead and close it. Please feel free to start a new thread if any other questions pop up–we’d be happy to help. 🙂

Cheers!
Geoff

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