Pro Calendar not working

[sen03001]

I just updated the Events Calendar Pro and now the calendar is not functioning correctly.

When I click on a page, it says the events are no longer there, when they really are.

Please help.

[Geoff]

Hi there, Miriam! I’m sorry you’re running into some trouble here, but hopefully we can figure it out here together. 🙂

It looks there are events on the calendar, but the content in the single event is not displaying.

For example, I see events on the calendar here:
http://www.familyfriendlytampabay.com/event-calendar/

But do not see content here:
http://www.familyfriendlytampabay.com/event-calendar/2014-christmas-town-in-busch-gardens/2014-12-10/

Here are a few ideas, in the order that I would try them:

1) The URLs slugs are the same. Do you notice how both links contain “/event-calendar/” in them? Will you please try going to Events > Settings and try changing the “Single event URL slug” field from “event-calendar” to “event” and then save your settings (screenshot). Does that help solve the issue?

2) It could be a permalinks issue. Will you please try going to Settings > Permalinks from your WordPress dashboard and simply hitting the “Save Changes” button? This will flush your site’s permalinks and could be the culprit.

3) Make sure the plugin versions are the same. When you updated The Events Calendar PRO, did you update The Events Calendar as well? You should be using the latest version of both plugins, which is version 3.9.

Let’s start with these and see where that gets us before we do any more troubleshooting. Give these a shot and please let me know what you find. 🙂

Cheers!
Geoff

[sen03001]

Thanks Geoff for trying to help.

I have tried the first two , and the last one I already had the 3.9 plugins for both.

Any other suggestions would be very helpful.

Thanks,

Miriam

[sen03001]

I would appreciate any help from anyone at this point. My site depends on the calendar, and that’s why people visit it. So therefore not having this site function as the weekend is upon us is extremely detrimental to my site.

I need help getting this newly updated events pro calendar to function correctly. Please provide assistance.

Thanks so much!

[Brian]

Hello,

Sorry for the issues you are having. Geoff has left for the day, but I have two things for you to check out to try and resolve this.

First can you check the setting in your admin on this tab:

Events > Settings > Display Tab > Events Template.

Please check what the template is set to. Usually either Default Events Template or Default Page Template Work the best, but another might work too.

If changing that does not resolve the issue can you please follow our testing for conflicts Guide:

Testing Conflicts With Themes and Other Plugins

That will let us know if there is a conflict on the site causing the issue.

Let us know how that works out and we can go from there.

Thanks

[sen03001]

Hi Brian,

I tried the first step, and it didn’t work. I am very apprehensive about doing the conflict thing, that sounds like that would mess up all my customizations for my entire site. Is there any other option besides going that route.

Can I un update this plugin? I should have never updated it in the first place, it was functioning perfectly fine for me.

Regards,
Miriam

[Brook]

Hello Miriam,

I understand your apprehension. Testing for conflicts will temporarily undo the customizations to your site while you test. It is up to you to reenable all the plugins and theme, and on rare occasion this might involve adding a widget back or some other item. If you do not feel comfortable doing this then certainly do not. We do not want you to have to reenable things you are not confident that you can.

We have a great tutorial for manually updating the plugin. The steps are the same for downgrading, except when you download the latest version you will select the 3.8 version of PRO instead of 3.9. And the Core version of 3.8 can be found here: https://downloads.wordpress.org/plugin/the-events-calendar.3.8.zip

Keep in mind though that eventually you will want to update the plugin. You especially want to update WordPress itself because they release security patches all the time. It also fairly common for other plugins and even WP themes to release security patches. Though I am proud to say our plugin is not one of those, as for at least the year I have worked here there has only been one security fix in one of our 10 plugins. But, the rest you especially want to keep up to date. From time to time when you update a plugin or your theme or even WP you might see compatibility issues arise from the latest versions, as you are evidently seeing now. If you do not feel comfortable fixing those issues, you might simply need to hire someone who can. We and much of the WP plugin/theme community are happy to provide you with advice on how to resolve those issues, but you will need someone on hand who feels comfortable going through the more technical tasks like testing for conflicts. I hope that makes sense.

The rest of the support staff has headed out for the weekend and I am hot on their heels. Let us know how it goes and we will check back Monday. Thanks for posting!

– Brook

[sen03001]

Brook,

Thank you for your latest reply. I will find someone to help me with this issue. I want to thank the staff for their patience and help.

Have a blessed weekend.

Sincerely,
Miriam

[Geoff]

Hi there, Miriam! I hope you had a great weekend and thanks for following up with us. 🙂

I’m glad Brook and Brian were able to help out and pinch hit while I was out. I’m sorry the resolution landed on downgrading the plugin, but it does sound like the best route for the situation.

It sounds like you’re on the right track and you marked thus thread as Resolved, so I’ll go ahead and close it. Let us know if anything else comes up and we’d be happy to help.

Cheers!
Geoff

[Author]

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