Geoff

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Viewing 15 posts - 4,981 through 4,995 (of 10,150 total)
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  • in reply to: Problem with the update #1047430
    Geoff
    Member

    Awesome! Thanks for following up–I’m stoked to hear all things are working normally. Cheers and thanks again for reaching out.

    Geoff

    in reply to: Creating a Conference Schedule #1046437
    Geoff
    Member

    Hi Laura,

    That’s a great question and I wish I had a solid answer for you. I am unfamiliar with other plugins that would seamlessly integrate with The Events Calendar to create a conference schedule.

    The best I can think of would be to create an event for each conference activity and categorize them from there. Probably not the most ideal way to go about it, but that’s where I would likely start myself.

    Let me know if you have any other questions here and I’d be happy to answer as best I can!

    Cheers,
    Geoff

    in reply to: Problem with the update #1046435
    Geoff
    Member

    Hello @charrame — nice to see you again.

    Sorry for the trouble here. The update to 4.0 is a significant one and is likely to break any customizations you might have in place from 3.12.

    Do you have any snippets in your functions.php file? Or, do you have any custom templates for the calendar in your theme? You can check for custom templates by looking for a folder called tribe-events in your theme directory.

    Let’s start there and see what we find.

    Thanks!
    Geoff

    in reply to: Sidebar widgets are not clickable any longer #1046433
    Geoff
    Member

    Hey Marco, thanks for getting in touch.

    That’s no good! We did just release The Events Calendar 4.0.4 yesterday. Would you be able to update from 4.0.3 to see if that helps resolve the issue?

    If it doesn’t, then please follow the steps outlined in this article. It will help us see if there is a conflict with the theme or perhaps another installed plugin.

    Thanks!
    Geoff

    in reply to: Activation of Event Ticket Plus returns white page #1046431
    Geoff
    Member

    Hello Alain,

    Sorry for the trouble with activation!

    I checked your system information and it looks like Event Tickets isn’t installed. Once that is installed, then you should be able to install and activate Event Tickets Plus. Both are required for things to run smoothly.

    At that point too, you should be able to deactivate WooCommerce Tickets. 🙂

    Does this work for you? Please let me know.

    Cheers!
    Geoff

    in reply to: After Updating Calendar disappeared from the page. #1046427
    Geoff
    Member

    My pleasure! That’s awesome to hear all is working well. Thanks a ton and happy holidays!

    Geoff

    in reply to: Multiple #1046426
    Geoff
    Member

    Hi Nash,

    Good question. By default, the main calendar shows a list of upcoming events, including details about those events. There is a setting to configure the calendar to use a theme template instead of the calendar template. In that case, you could apply one of the calendar widgets in the sidebar so that you have two upcoming lists of events.

    The calendar is pretty darn flexible if you’re comfortable with some coding. Our documentation is a great place to start as far as what functions are available. We also have a Themer’s Guide that walks through the process of customizing the calendar’s templates and styles. On top of that we have a slew of resources available in our Knowledgebase, which includes snippets to tweak the calendar’s functionality.

    Does this sound like it would for you? Let me know if you have any other questions and I’d be happy to help. 🙂

    Geoff

    in reply to: The Events Calendar maxing CPU and memory #1046418
    Geoff
    Member

    Hey Andy, thanks for getting in touch!

    First off, I do want to note that we use the Pre-Sales forum to answer questions related to the features of our premium plugins. Technical support can be found in our premium forums with a valid licenses to one of our premium products. If you don’t have a license, you are welcome to purchase one of our products, or post to our WordPress.org forum.

    That said, I would suggest upping the amount of memory allocated to PHP on your server. The WordPress Codex has more on this. And, if that doesn’t do the trick, then contacting your host would be the next best bet — many of them place a cap on the memory and requesting more is the way to exceed it.

    I’d be happy to answer any other questions you might have about the features of our premium plugins–let me know. 🙂

    Cheers!
    Geoff

    in reply to: Create your own venue #1046415
    Geoff
    Member

    Hey Peter,

    Absolutely! In fact, our Community Events add-on for The Events Calendar was made just for that. Users can create events, venues and organizers from the front end of your site and submit them to be published–from there you can choose to moderate the submissions or publish them automatically.

    Does this help answer your question? Please let me know. 🙂

    Cheers!
    Geoff

    in reply to: Sold tickets displaying incorrect ticket sold #1046412
    Geoff
    Member

    Hi Tommy,

    Any chance you could copy your current system settings (Events > Settings > Help) here as a private reply? I want to check them out for any red flags. We got confirmation back from others that the 4.0.4 update solved the ticket quantity issue, so I want to see what the difference could be.

    Thanks,
    Geoff

    in reply to: After Updating Calendar disappeared from the page. #1046411
    Geoff
    Member

    Hi Vlad,

    Nice find!

    Yeah, that code seems a little outdated since our 4.0 release.

    The issue I see is with namespacing the Tribe Events class. I’m not sure this will work, but hopefully it at least gets you started:

    <?php
    $calendarOptions = array(‘title’ => null, ‘count’ => 0);
    the_widget(‘Tribe__Events__Pro__Mini_Calendar_Widget’, $calendarOptions);
    ?>

    Hopefully that does the trick but, if not, you can refer to the this file, which is where the mini widget is created:

    plugins/events-pro/src/Tribe/Mini_Calendar_Widget.php

    Cheers!
    Geoff

    in reply to: Still having stock count issues after 4.0.3 update #1046410
    Geoff
    Member

    Heck yeah! So glad that helps. Thanks SO much for your patience with us while we worked it out and for bringing it to our attention so we could.

    Happy holidays!

    Geoff

    in reply to: Licence #1046409
    Geoff
    Member

    This reply is private.

    in reply to: Site crashes when deactivating plugin #1046404
    Geoff
    Member

    Nice investigative work! You are super thorough and I appreciate the explanation. 🙂

    It might be worth adding a note about this in the Category Colors support forum just in case though — to your point — it does seem like an outlying case.

    Cheers, thanks again for reaching out, and happy holidays!

    Geoff

    Geoff
    Member

    Hey folks,

    Great news! We just released a patch to fix this. It required an update to The Events Calendar, Event Tickets and Event Tickets Plus, so please be sure to update all of those to version 4.0.4.

    So sorry for the continued trouble here. I am hoping this is the last of the issue and all will be smooth sailing moving forward.

    Thanks!
    Geoff

Viewing 15 posts - 4,981 through 4,995 (of 10,150 total)