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I installed The Events Calendar yesterday and – after some trouble with special characters in the CSV import – created 30+ organisers and venues and 49 events. However, the plugin has crippled the backend of WordPress. I can’t open the theme customiser or add a page to my menu, amongst other issues. I contacted my host about these two specific symptoms and they noted that my CPU and memory were maxing out. On deactivating the plugin, everything worked fine. After spending a day getting everything into the plugin, it would be good to get it working and not have to move to something else. Is there anything I can do to fix it?
Hey Andy, thanks for getting in touch!
First off, I do want to note that we use the Pre-Sales forum to answer questions related to the features of our premium plugins. Technical support can be found in our premium forums with a valid licenses to one of our premium products. If you don’t have a license, you are welcome to purchase one of our products, or post to our WordPress.org forum.
That said, I would suggest upping the amount of memory allocated to PHP on your server. The WordPress Codex has more on this. And, if that doesn’t do the trick, then contacting your host would be the next best bet — many of them place a cap on the memory and requesting more is the way to exceed it.
I’d be happy to answer any other questions you might have about the features of our premium plugins–let me know. 🙂
Cheers!
Geoff
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