Site crashes when deactivating plugin

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Site crashes when deactivating plugin

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 22, 2015 at 5:24 pm #1045643
    Tori Fugate
    Participant

    I was troubleshooting an unrelated issue on my website. To be sure the issue wasn’t being caused by a theme or plugin conflict, I deactivated my theme and plugins one by one.

    When I got to The Events Calendar and The Events Calendar PRO plugin, as soon as I deactivated The Events Calendar, my site crashed and I got the “blank screen of death”. I could still see code in my <head> tags, but the <body> tags just showed = $0. Fortunately, I could still bring the dashboard up, so I reactivated The Events Calendar and then the site loaded again. Can you help me explain / fix this? I am running the latest version of WordPress.

    I tried to duplicate the problem on another site I’m using your plugin on, but when I deactivated it on that site, that site did NOT crash.

    I attached a screenshot showing my site’s <body> side whenever the plugin is deactivated and the site quits loading.

    This is an urgent request for a nonprofit website (a high-volume, no-kill city animal shelter) that I work for pro bono. I can’t troubleshoot the initial issue I was working on until this is fixed. Quick help is greatly appreciated as this is in the middle of our annual holiday fundraiser. Thank you!

    December 23, 2015 at 8:04 am #1045982
    Geoff
    Member

    Hi @kcpp1,

    Sorry for the trouble here! I’m happy to help see if we can figure this out together. 🙂

    I see that you have another plugin called No Event 404s. Was that active when you deactivated The Events Calendar? If so, deactivate it first, then Events Calendar PRO, then The Events Calendar and let’s see what happens.

    Thanks!
    Geoff

    December 23, 2015 at 8:55 am #1045997
    Tori Fugate
    Participant

    Thanks Geoff.

    I followed your instructions and deactivated them in the following order:

    -The Events Calendar: No Event 404s
    -The Events Calendar PRO
    -The Events Calendar Category Colors
    (I tested after this and the site was still loading fine)
    -The Events Calendar
    (I tested after this and got the blank screen again)

    December 23, 2015 at 9:19 am #1046005
    Geoff
    Member

    Hmm, that’s certainly strange. Do you happen to have any snippets in out functions.php file (or elsewhere) that are geared toward the calendar? If so, I would suggest removing those.

    Geoff

    December 23, 2015 at 9:31 am #1046014
    Tori Fugate
    Participant

    This reply is private.

    December 23, 2015 at 11:43 am #1046053
    Geoff
    Member

    It’s interesting that the crash would happen on one site and not the other one you mentioned. Are there any differences between the two sites you can think of that would contribute to the affected site behaving this way?

    Another idea: let’s try reinstalling fresh copied of The Events Calendar and Events Calendar PRO to the site manually. While it’s a long shot, it is possible a file is corrupted or something else happened during the last update. Here’s an article with step-by-step instructions for how to go about that.

    Thanks for your patience while we work on this together!

    Geoff

    December 23, 2015 at 3:24 pm #1046123
    Tori Fugate
    Participant

    This reply is private.

    December 23, 2015 at 3:45 pm #1046125
    Tori Fugate
    Participant

    This reply is private.

    December 24, 2015 at 8:15 am #1046404
    Geoff
    Member

    Nice investigative work! You are super thorough and I appreciate the explanation. 🙂

    It might be worth adding a note about this in the Category Colors support forum just in case though — to your point — it does seem like an outlying case.

    Cheers, thanks again for reaching out, and happy holidays!

    Geoff

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Site crashes when deactivating plugin’ is closed to new replies.