[Geoff]

Awesome, was just about to chime in here with the same response. Nice work and thanks for following up with the solution!

I’ll go ahead and close this thread but do please open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hey @supernaut,

Shoot, so sorry for the trouble here! We are indeed aware of this issue and have a patch slated to fix it in our next maintenance release (4.1.1) which–barring any unforeseen circumstances–should be in everyone’s hands before the end of the month. I’ve added this thread to the ticket so we can follow-up with you directly here to let you know when it’s shipped.

Thanks for your patience while we work on this!

Geoff

[Geoff]

Hi,

Sorry for the issues with the 4.1 update.

We believe we found the issue with the plugin directory name changes in our packaging sytem.

We have now resolved the issue.

I recommend to get back to the correct directory paths to deactivate and delete the premium plugins (Events Calendar PRO, Community Events and Filter Bar) and then update by getting the latest files from your account in theeventscalendar.com

https://theeventscalendar.com/my-account/downloads/

The process of deactivating and deleting the plugins does not change or delete events or settings, but it is always a good idea to have a backup.

Let us know if that helps get everything back to square one.

Thanks,
Geoff

[Geoff]

Quick update: I was able to work out a solution with our development team to resolve this issue while we work on an official patch for it in an upcoming release.

Please paste this snippet into your site’s functions.php file and it completely disable the public attendee list from your site:

/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}

remove_action(
'tribe_events_single_event_after_the_meta',
array(
Tribe__Tickets_Plus__Attendees_List::instance(),
'render'
),
4
);
}

add_action( 'wp', 'disable_attendee_list_on_post' );

Please give that a shot in place of the CSS snippet I provided and I hope this help do the trick.

Thanks,
Geoff

[Geoff]

Hi @farmgirlref, so sorry for the trouble here!

We believe we found the issue with the plugin directory name changes in our packaging system and have now resolved the issue.

I recommend to deactivate and delete the Events Calendar PRO and then update by getting the latest files from your account in theeventscalendar.com

https://theeventscalendar.com/my-account/downloads/

The process of deactivating and deleting the plugins does not change or delete events or settings, but it is always a good idea to have a backup.

Let us know if that helps get everything back to square one.

Thanks!
Geoff

[Geoff]

Hi Stephen and folks,

So sorry for the trouble here! We did indeed hit an issue that affected the update process, but we believe we have now resolved the issue.

I recommend to get back to the correct directory paths to deactivate and delete the premium plugins and then update by getting the latest files from your account in theeventscalendar.com

https://theeventscalendar.com/my-account/downloads/

The process of deactivating and deleting the plugins does not change or delete events or settings, but it is always a good idea to have a backup.

Let us know if that helps get everything back to square one.

Thanks,
Geoff

[Geoff]

Hey John,

Thanks for reaching out!

Our Event Tickets and Event Tickets Plus ticketing system great for selling tickets to specific events published in The Events Calendar, though it can be used on any WordPress page or post as well independent of events. That means you could set up a page promoting your attraction and assign a ticket form to it that includes all of your ticket types from there. Event Tickets Plus does allow you to create an unlimited number of ticket types and then integrates with the WordPress e-commerce plugin of your choice (e.g. WooCommerce) to handle the transaction process.

Does this help answer your question? Let me know if I can help clarify anything and I’d be happy to as best I can!

Cheers,
Geoff

[Geoff]

Hey Brian and thanks for following up!

I checked our system and I do see a small handful of tickets related to fixing some PHP 7 compatibility issues, but none that are directly related to The Events Calendar itself. There is one ticket with Events Calendar PRO and custom recurring event patterns, but everything else seems to be working, at least from what we’ve documented ourselves internally.

We have started incorporating PHP 7 into our release passes, but if you see anything that we may have missed in our testing, I’d certainly love to know about it so we can add it to the list.

Does this help answer your question? Please let me know.

Cheers,
Geoff

[Geoff]

Hi Cary,

It looks like that issue is slated to be patched up in our next maintenance release which should come out (barring any unforeseen circumstances) by the end of the end. I’m still not totally convinced that the issue reported in that thread is the same as you’re describing here, but let’s keep an eye out for version 4.1.1 to release and see if that resolves things from there.

Thanks!
Geoff

[Geoff]

Thanks for chiming in and adding your feedback, Liz.

[Geoff]

Hi Rob,

We actually have a handy tutorial on the very question of using one license for a dev and live site that articulates the process way better than I could here:

https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

Are you able to manually install those updates to the dev site once you’ve downloaded them from your account here on the site? That will ensure that everything has the correct version number and that no errors are triggered upon install.

Thanks!
Geoff

[Geoff]

Hi Cary, thanks for following up!

So, let me clarify one thing before moving on to another. The list of events should indeed be hidden (but only on small screens) when the Filter Bar is expanded and open. Here’s a screencast of my test site and how that works.

The issue I am seeing on your site is that the Filter Bar is open by default on small screens. That means that the events will be hidden (as we’d expect) until the filters are closed.

This is not default behavior and I have not been able to replicate it on my test site. I do think that the Javascript error we saw earlier could be a suspect in why this is happening. But, to be sure, the best way to tell is by switching to a default WordPress theme (like Twenty Sixteen) and deactivating all other non-Modern Tribe plugins. If you still see the issue in these conditions, it would be great if you could share that with me and leave it in that state so I can view it myself.

Does that make sense? Let’s give that a try and go from there.

Thanks!
Geoff

[Geoff]

Hi Chrissy and thanks for following up!

You’re correct that the snippet will not wipe the content in a way that search will overlook. However, the purpose of the snippet is not to do that, but to give you a chance to hide the information while you disable the feature on each event, which will indeed wipe the information from being rendered on the front end of the site.

I do certainly agree that enabling this feature by default is not ideal, especially in this case. I have ticketed this in our system as something for our development team to look into further and that will make sure it gets on the team’s radar. In the meantime, I really do hope this snippet gives you what you need to first hide the details and then disable the feature without any further complications.

Thanks,
Geoff

[Geoff]

Hi Jesse,

Excellent question! The Events Calendar does indeed allow you to set an “organizer” for each event, but unfortunately, the calendar will not send any notifications to them.

Another idea would be to set the author of the event post to someone and then allow them to log in, download the attendee lists for their events and then use those to communicate with their registrants directly.

Does that sound like a possible option? Let me know if you have any other questions here and I’d be happy to help as best I can. 🙂

Cheers,
Geoff

[Geoff]

Hi Steve,

I see your license for Eventbrite Tickets is active. Are you able to log into your account on this site, head to My Account > Downloads, and download the latest version from there? Let me know if the plugin isn’t listed for download there for some reason.

Thanks!
Geoff

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