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Hey Jeremy,
I see my first reply was marked as the correct answer. I’ll go ahead and close this thread but please feel free to let us know if any other questions pop up — we’d be happy to help. 🙂
It sounds like the plugins will work we ll for you but, if they don’t for any reason, do know that we have a pretty sweet refund policy that will let you return them within 30 days of purchase.
Cheers!
GeoffHi Greg,
I see that my last reply was marked as the correct answer. I will go ahead and close this thread but please do feel free to let us know if any other questions about structured data or anything else pop up and we’d be happy to help.
Cheers!
GeoffHi Craig,
My name is Geoff and I head up support here at Modern Tribe. George brought this thread to my attention and I wanted to reach out to you directly.
First off, it’s clear that we’ve fallen way short of your expectations and this exchange has created a lot more frustration than help. I have had long and crummy experiences in support forums in the past as a customer and totally understand how you would be disappointed here. The amount of back-and-forth here is definitely unacceptable. I personally acknowledge that I should have been more involved in this conversation earlier and for that, I am sincerely sorry.
That said, I do want to clarify a few points from this exchange because I truly believe there were a number of misunderstandings on both sides here that need to be cleared out.
If I read through this thread correctly, the primary trouble being reported was the inability to activate a license key on a multiple sites. Looking at your account, you do indeed have a Business-level license and that entitles you to activate the license key on up to three separate websites and to receive automatic updates and support for the plugins on those sites. From the sound of it, these are the three sites where the license key had been activated:
And this thread was specifically concerning the trouble in activating the license on www.omcar.com, which has both a staging and production site with the staging URL on a subdomain of another domain called yournewsites.com.
To be clear, our licenses count each domain as a separate install, whether it is technically a development site or not. For that reason, you were getting the notice about being out of installs because, technically, you were out of installs considering you had already registered the license key on three different domains.
Looking past the back and forth of responses that resulted from you helping George understand that configuration, I see that George offered you a free Personal-level license to help cope with the inconvenience of having to switch the license key between the staging and development sites. Normally, we would point a customer to this tutorial and ask that if more installs are needed, then an upgraded license would be required. However, George seems to have gone beyond that by providing you with a license for that free of charge for the sole purpose of not having to deal with juggling licenses between the two sites. While not all of George’s replies were pleasant, I do believe this was a generous move on his part and it should be noted that using that free license to get additional support on a fourth site in addition to the ones listed above would be a misuse of that generosity.
In reading the replies in this thread, it seems the topic also shifted away from the original issue and into additional things you were experiencing with shortcodes and site performance. It’s no wonder the back-and-forth reached such a high level and that is why we encourage folks to open one support thread per topic. That makes it much easier to focus on the issue at hand and gives you the opportunity to have multiple staff members assisting you at once for efficiency. And, again, the support for those topics ought to be directly related to one of the sites registered to the license key.
I genuinely hope this thread helps at least get us back to the topic at hand, which is sharing license keys between staging and development sites. Were you still looking for license key support above what it appears George has already done? Please let me know and we can go from there.
Sincerely,
GeoffHey Shall and thanks for following up!
Will you have any internet access (such as a mobile device) at your event? If so, then the QR code scanning will definitely work.
I’m afraid our plugins do not include an offline mode other than the manual check-in process I mentioned earlier.
Geoff
Oh crazy! It’s really weird that the change would be reflected for some but not for others.
Do you happen to have any caching plugins installed on your site? Or perhaps, does your hosting provider provide caching out of the box? That would certainly explain the differences.
Geoff
Hi Virginie, I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please let us know if any other questions pop up–we’d be more than happy to help. 🙂
Cheers!
GeoffHello Virginie,
Great question!
We do have Facebook Events, which allows you to import events from Facebook to The Events Calendar.
However, the plugin only allows you to import events from public Facebook pages that you enter directly into the settings. In other words, you would have to tell the plugin which pages to search rather than searching all public pages for a specific keyword.
That sounds like it could be a deal breaker for you, but does it at least help answer your question? Please let me know.
Thanks so much!
GeoffHi Shall,
Interesting question. Event Tickets Plus does indeed require an internet connection in order for the QR code in the ticket to be read an to check in the attendee.
That said, you can certainly print out the list of attendees in advance (the download is available in the attendee reports) and check people in manually as they show up, then enter those check-ins later once you’re back online.
Does that make sense and will it work for you? Please let me know.
Cheers!
GeoffRight on, that sounds great! Thanks for following up. I’ll keep this thread open in the meantime, though do keep in mind that our system will automatically close threads that have been inactive for two weeks. I imagine you’ll follow up before then, but wanted to throw that out there. 🙂
Cheers and have a great day!
GeoffOh my gosh, I am so sorry for leaving out the link!
Thanks for following up to let me know!
GeoffMy pleasure, Paul! Thanks a ton for the feature request–it’s a good one. 🙂
Cheers and have a great day,
GeoffNo worries at all! Thanks for following up and we’ll see you over on WordPress.org. 🙂
Cheers and have a great day!
GeoffHey Stan,
I see my last reply was marked as the correct answer. I’ll go ahead and close this thread but please feel free to let us know if any other questions pop up–we’d be happy to help. 🙂
Cheers and have a great day!
GeoffHey there!
So sorry for the trouble here with event URLs.
Before we get started, do you know if you have an active license for one of our premium plugins? We use this Pre-Sales forum to help answer questions about the purchase of our plugins and the premium forums for technical support, which are accessible to those with a product license.
If you have a product license, will you please log in with the account you created when purchasing the plugins?
If you do not have a license, then you are totally welcome to browse the forums for answers to past questions that might be of help. Or, you can hit us up in the WordPress.org support forum, which we monitor a couple times each week.
In the meantime, I would suggest following the steps outlined in this post to search for possible conflicts between the calendar and either the theme or another installed plugin. I haven’t seen other reports like this and have been unable to replicate the issue myself, so that gives me a hunch that there is something not playing well in the mix and these steps will help pinpoint what that is.
Thanks so much!
Geoff
