[Courtney]

Hi Elizabeth

Can you tell me what plugin and extension you are trying to install?

Thanks
Courtney 🙂

[Courtney]

Hi Kerry

I’m so sorry about that. As stated, I was able to import events from your .ics file. Would you like us to try that again?

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hey Ian

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ has all of our widget options that you can narrow down to show specific categories.

Is this what you were thinking?

Thanks
Courtney 🙂

[Courtney]

Hi Jinen

Community Events can provide all of the features except “Shop”. If you mean the ability for other users to come to your site to purchase tickets to events, that will require Community Tickets https://theeventscalendar.com/product/community-tickets/ and several additional plugins referred to there.

Thanks
Courtney 🙂

[Courtney]

Hi James

I’m sorry, I still can’t see an attached file 🙁 Can you upload it to Dropbox or Google Drive and share the link here?

Thanks
Courtney 🙂

[Courtney]

Hey Gerhard

Our link is full-width. It does not go edge-to-edge, but does take up the full width of the content area.

To get rid of the sidebar, go to Events > Settings > Display tab > Events tamplate > Default Events template.

For the remaining margins around the map, please refer to your theme developer’s support.

Thanks
Courtney 🙂

[Courtney]

Thanks Cheryl

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Lucy

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

#tribe-geo-map {
    height: 1000px !important;
}

Thanks
Courtney 🙂

[Courtney]

Hey Bart

Yes, you can certainly apply for a refund. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

We are also happy to exchange the balance of time remaining on your license for another plugin if you’d like.

I’m glad that the license did reactivate for you.

Thanks
Courtney 🙂

[Courtney]

Hi James

Please share a screenshot of what you are seeing for View Attendees.

I don’t see one attached. If you are responding by email, they won’t get added. You’ll need to visit the website to attach that. Sorry about that.

Where can I find the list of people who bought tickets to an event?

Thanks
Courtney 🙂

[Courtney]

Hey Sarah

The ability to sort by venue may seem like a small tweak, but it is actually rather code extensive. As such, we’re limited in helping with styling customizations, per our Scope of Support / Terms.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at http://tribe.uservoice.com.

If you’d like to see others with similar requests and the support offered, please see:
https://www.google.com/search?ei=sZk7W7qrCZGg5wLd8IuADw&q=site%3Atheeventscalendar.com+venue+sort&oq=site%3Atheeventscalendar.com+venue+sort

Unfortunately, we just aren’t able to accomodate this request at this time. I’ll close out this thread, but we’re happy to help you with other questions again soon.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi Lucy

I hate when that happens! It’s a bit of an issue when our events fetch Google map results.

Can you try using the latitude/longitude coordinates for the events displaying in Africa? See https://theeventscalendar.com/knowledgebase/troubleshooting-map-view/ for help with this, and also try running “Fix Venue Data”.

Please let me know if that solves the issue for you.

Thanks
Courtney 🙂

[Courtney]

Hi Craig

We have a tutorial to help you tackle this issue: https://theeventscalendar.com/knowledgebase/altering-or-removing-titles-on-calendar-views/

Take a look there. Feel free to also post on our The Events Calendar support forum for more help. https://wordpress.org/support/plugin/the-events-calendar

Thanks
Courtney 🙂

[Author]

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