Events not showing

[cevans247]

Since the last update my events are not showing https://guide2.co.uk/events/

[Courtney]

Hi Cheryl

Wow, that is odd. I’m so sorry that is happening.

Can you go to Plugins > Installed and confirm that The Events Calendar and Events Calendar Pro are installed and activated?

Thanks
Courtney 🙂

[cevans247]

Yes I can confirm they are both active. Doesn’t seem to work from https://guide2.co.uk/events/
and https://guide2.co.uk/events/category/whats-on-in-herefordshire/ that’s all I checked so far

[Courtney]

Thanks Cheryl

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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