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July 20, 2018 at 6:58 am in reply to: Custom bundling options? #1579990

Courtney
Member

Hey Ben

Please send an email to support [at] theeventscalendar [.] com with this request.

Thanks
Courtney 🙂

July 20, 2018 at 6:55 am in reply to: Cannot add a new event! #1579986

Courtney
Member

Hello Kiki

Can you check for updates at at Dashboard » Updates?

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

You might find your plugin conflict quickly by using Plugin Detective https://wordpress.org/plugins/plugin-detective/.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Please share or reshare in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

July 20, 2018 at 6:51 am in reply to: assigning a single category to a button #1579984

Courtney
Member

Hey Cindy

Glad you found the answer you needed. I’ll close out this ticket, but if you have further questions, please do post again.

Thanks
Courtney 🙂

July 20, 2018 at 5:11 am in reply to: Multiple Calendars & Event Aggregator – so confused #1579924

Courtney
Member

Thanks Christa! So glad you got this working.

Most of our tools are designed with an end goal fo showing all events on the main calendar at /events. That doesn’t mean you are stuck sith that though. So glad you got this working with shortcodes to get the look you wanted.

Thanks
Courtney 🙂

July 20, 2018 at 5:08 am in reply to: Event Aggregator License #1579917

Courtney
Member

Hey Mike

It seems as if the license for Community Events is expired. Will your developer still be maintaining that for you, or do they (or you) prefer to get your own license for Community Events instead?

The license for Community Events will not impact Event Aggregator‘s functionality. Can you share where you are importing from?

Thanks
Courtney 🙂

July 20, 2018 at 4:57 am in reply to: Not able to create ticket check in app API key #1579912

Courtney
Member

Hi Akshay

It looks like you may have a few updates available. Event Tickets is up to 4.7.5.1 and Event Tickets Plus is up to 4.7.5. Can you check for updates, then see if the QR API key field is available?

Thanks
Courtney 🙂

July 20, 2018 at 4:48 am in reply to: Requirements #1579907

Courtney
Member

Hi Alexander

1. Event Tickets is our free plugin that supports purchasing tickets using Paypal for processing or free RSVP.

2. Confirmation emails are sent

3. We currently do not email based upon events created. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at http://tribe.uservoice.com.

You might be able to set something up yourself using our RSS (https://theeventscalendar.com/knowledgebase/events-rss-feed/) to your newsletter tool and create a group there just for those that should receive the email.

4. You can set a time for when tickets are available to purchase when creating an event.

5. You can see all registered attendees: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

6. Customizing the email templates is doable, but not without some coding work on your end. For that, see our Themer’s Guide.

I’d suggest getting started with the free The Events Calendar and Event Tickets to try these out and see if you want more features or functionality that Event Tickets Plus can offer.

Thanks
Courtney 🙂

July 20, 2018 at 4:13 am in reply to: Google Map – "This page can’t load Google Maps correctly." #1579888

Courtney
Member

Hi Mirja

It looks like you need to set your Google Maps API key. https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Do note, Google recently changed what it takes to get an API key. You’ll need to have a credit card on file but is still a free service. https://theeventscalendar.com/important-google-maps-api-changes/

Please let me know if that gets the map working again.

Thanks
Courtney 🙂

July 20, 2018 at 4:03 am in reply to: Aggregator progress with FB #1579885

Courtney
Member

Thanks Hazel. We are eager to get this restored as well. We’ll definitely let everyone know as soon as it works again.

Thanks
Courtney 🙂

July 19, 2018 at 12:17 pm in reply to: Error in Google Maps #1579456

Courtney
Member

Hi Alessandra

Did you get this working? Can you also try to see if the map displays when your site is not behind a maintenance mode plugin?

Thanks
Courtney 🙂

July 19, 2018 at 12:12 pm in reply to: Events Ticket Plus issues #1579454

Courtney
Member

Hi Gavin

The last response I received was https://theeventscalendar.com/support/forums/topic/events-ticket-plus-issues/#post-1577031. I have replied to that once.

Thanks
Courtney 🙂

July 19, 2018 at 12:07 pm in reply to: Venue page month/calendar view #1579448

Courtney
Member

Hi Leon

We’re limited in helping with styling customizations, per our Scope of Support / Terms.

However, you can look into customizing this further yourself by reviewing our Themer’s Guide.

If you’d prefer to hire this out, see Find A Customizer.

Is there anything else I can help you with?

Thanks
Courtney 🙂

July 19, 2018 at 12:03 pm in reply to: Event Aggregator License #1579446

Courtney
Member

Hey Michael

Are you using Community Events? I see you have a license for it on your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ but do not see it associated with this email address.

If you aren’t using it, please just disable the plugin.

If you are using it, do you know what email address was used when purchasing the plugin?

I do see that you have and are using Event Aggregator.

Thanks
Courtney 🙂

July 19, 2018 at 11:57 am in reply to: Questions about your product #1579440

Courtney
Member

Hi Dray

You’re welcome to ask your questions here in the help desk. We do not offer true email support. Our help desk forum does send responses to email.

Thanks
Courtney 🙂

July 19, 2018 at 11:52 am in reply to: Tickets in recurring events #1579438

Courtney
Member

Hey Luther

Victor’s response is still current information for us. At this time, we do not yet have a way to use recurring events with tickets. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets/a>.

Is there anything else I can help you with?

Thanks
Courtney 🙂
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