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Weirdly enough, I can’t add a new event. The screen displays: cannot process this request. HTTP error 500. Adding a new location is not a problem. Any ideas how to solve this? Quick? 😉
Hello Kiki
Can you check for updates at at Dashboard » Updates?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.Â
You might find your plugin conflict quickly by using Plugin Detective https://wordpress.org/plugins/plugin-detective/.
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).Â
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Please share or reshare in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.Â
Please let me know if the issue still persists after these tests.
Thanks
Courtney 🙂
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