[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hey Scott

Can you confirm your settings at Events » Settings » Display » Date Format Settings » Month and year format? Is it F Y?

Thanks
Courtney 🙂

[Courtney]

Hey James

Can you follow the steps on https://theeventscalendar.com/knowledgebase/refund-policy/ in the “Change A Subscription” section?

Thanks
Courtney 🙂

[Courtney]

Hi there Pedro

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

Needless to say, we are just as stuck and frustrated as our clients on this issue. We will continue to keep you updated through our social channels, blog posts, newsletters, and on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hey Lindsay, the Apple app store has approved the QR code scanner we launched. Check it out from our site: https://m.tri.be/1a55.

Thanks
Courtney 🙂

[Courtney]

Hi William

Before we can proceed further, can you please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us?

Please post this as a private reply.

Thanks
Courtney 🙂

[Courtney]

Hi Doron

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

Needless to say, we are just as stuck and frustrated as our clients on this issue. We will continue to keep you updated through our social channels, blog posts, newsletters, and on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hola Adam

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

Thanks
Courtney 🙂

[Courtney]

Hi Alessandra

Google Maps has rolled out some changes themselves recently, which may be impacting what displays on your site. https://theeventscalendar.com/important-google-maps-api-changes/.

Without seeing your full System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/, I can’t quite tell if this might be the reason you are experiencing difficulties.

Please be sure to set up your Google Maps API key (note: credit card required but not charged). https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Please let me know if this resolves the issue for you.

Thanks
Courtney 🙂

[Courtney]

Hi David

Unfortunately, this is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

Thanks
Courtney

[Courtney]

Hey Christa

When you schedule an import from Google Calendar, you can also select a default category to assign that import from. See the lower right option: https://cloudup.com/cuBLo7mjdGr

You can separarte the imports into each category. Does that seem like an easy solution for you?

Thanks
Courtney 🙂

[Courtney]

Hi Graeme

At this time, we have a limited Rest API integration, allowing just for The Events Calendar integration, not Events Calendar Pro or Event Tickets. You can read more about the extent of our integration at https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/.

You can find the ones we support directly via wp-json/tribe/events/v1/doc (which you can in turn plug into http://petstore.swagger.io/).

In the meantime, you could create your own custom endpoints for the Calendar with this great information here http://v2.wp-api.org/extending/adding/

Thanks
Courtney 🙂

[Courtney]

Hi James

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/? 

Let me know if that solves this for you.

Thanks
Courtney 🙂

[Courtney]

Thanks Shannan.

Please fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney

[Courtney]

Hey Lucy

It looks like Jaime is working with you on https://theeventscalendar.com/support/forums/topic/exclude-category-from-map-view-shortcake/. We will continue to follow up with you about those issues there.

Thanks
Courtney 🙂

[Author]

Posts