I need to cancel since Events Aggregator doesn't work with Facebook

[shannanlynes]

I need to cancel since Events Aggregator doesn’t work with Facebook, and this is why I purchased it today. YOU NEED TO STOP ADVERTISING IT WORKS. Shame on you. How do I go about getting my money back? My Subscription #1578241.

[Courtney]

Hey there Shannan

Thanks so much for reaching out! We removed all mention of Event Aggregator supporting Facebook imports about 6 weeks ago. Can you help me find where you are still seeing that option? I’d like to remedy that information ASAP to help others hold off on purchases until Facebook restores our access.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

After waiting 10 weeks on our review, they finally responded – we were approved for usage of the user_events privilege. To make matter worse and more murky, since the user_events privilege is private, we can’t even experiment with it in Facebook’s Graph API Explorer tool (https://developers.facebook.com/tools/explorer/) because it isn’t available in the list of permissions. All of this means that even if we do get through approval, we have absolutely no idea what data this is going to give us access to.

Needless to say, we are just as stuck and frustrated as our clients on this issue. We will continue to keep you updated through our social channels, blog posts, newsletters, and on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[shannanlynes]

I need a refund. Here are screenshots of your marketing materials that talk
about FB. It was the ONLY reason I bought it.

All your videos and screenshots on
https://theeventscalendar.com/product/event-aggregator/

[Courtney]

Thanks Shannan.

Please fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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