Aggregator progress with FB

[Hazel]

I see the last update on this situation was July 11th. Please tell me there is new info on getting the imports working again. I know this was not your fault and I am amazed how FB was not called to the carpet by more 3rd party application that depend on that relationship! That was a very poor way to treat the development community for sure.

PLEASE tell me this is moving and we are close!

[Courtney]

Hi Hazel

We are closer, but not really much more clear on a date yet.

After waiting 10 weeks on our review, they finally responded – we were approved for usage of the user_events privilege. To make matter worse and more murky, since the user_events privilege is private, we can’t even experiment with it in Facebook’s Graph API Explorer tool (https://developers.facebook.com/tools/explorer/) because it isn’t available in the list of permissions. All of this means that even if we do get through approval, we have absolutely no idea what data this is going to give us access to.

Needless to say, we are just as stuck and frustrated as our clients on this issue. We will continue to keep you updated through our social channels, blog posts, newsletters, and on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Hazel]

Courtney thank you for responding. If we can help beta anything when that time comes, please let us know. Barry can tell you we stand by you guys during this event though this has been devastating for our business model we as I said, know you were not at fault here. FB is irresponsible and it’s sad they are getting a away with this for now.

I will be watching and hoping:-)

[Courtney]

Thanks Hazel. We are eager to get this restored as well. We’ll definitely let everyone know as soon as it works again.

Thanks
Courtney 🙂

[Hazel]

I checked in today on the status of Event Aggregator working again with FB and see as of yesterday there has been no change on their part.

Here is my question…is anyone going back to them about not hearing from them any further? How much are you rattling their chain? How about going up the chain of command to get some action? It is clear they have forgotten about MTribe! This is not acceptable! Surely you can get one of those lame techs to respond to you by bugging the heck out of them. You may be doing this already but there is no mention on how aggressive you are being with them at this point as a company.

Facebook is not a god and they are the worst partners ever with their hypocritical ads running in our timelines on how much they care for others! This should go viral how they are treating 3rd party companies! It’s disgraceful! At this point you have nothing to lose in my opinion to be more aggressive with them. This is an unacceptable practice in the business marketplace!

[Courtney]

Hi Hazel

I spoke with the lead of our products/plugins about how persistent we’ve been. He shared that he has been actively tweeting at them a few times per week and recently spoke with the reporter who published this article: https://venturebeat.com/2018/07/31/developers-report-facebooks-revised-app-review-is-slow-and-confusing/

We received a declined notice today to restore the access that Facebook previously granted.

This is very disheartening. We will still push on to see if we can find creative solutions around this.

Thanks
Courtney

[Hazel]

Thank you for your response Courtney. Are you saying this is the end of the road if they declined you? Surely there is an opportunity to appeal? What was the reason please?

[Courtney]

Hey Hazel

Our products team lead hasn’t shared the exact wording in the response. We are exploring one option involving users exporting their own events via iCal from Facebook events and bringing that into Event Aggregator. We need to test the limits of this approach before suggesting it widely.

Thanks
Courtney 🙂

[Hazel]

Just a followup to see if you are planning on appealing the NO from Facebook? I saw on Twitter this is an action some 3rd party apps are taking who have been denied as well? Can we get an update on the plans to not just do a work around but be a squeaky wheel? Thank you!

[Courtney]

Hi there Hazel

We will if it seems like a worthwhile attempt. All services out there using the same data that we had been appear also be getting the same treatment/results.

https://theeventscalendar.com/important-facebook-api-changes/

Thanks
Courtney

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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