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- This topic has 5 replies, 2 voices, and was last updated 7 years, 8 months ago by
ballyboes.
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AuthorPosts
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July 16, 2018 at 12:06 pm #1576456
ballyboes
ParticipantHi there I am trying to set up some tickets and have come upon an issue with payment
I am using woo commerce and have set up paypal standard – however when I click on add to cart it takes me to home page
https://bowdonshul.org.uk/event/august-date/
I imagine its just a setting I have missed out but I can’t seem to find it
Many thanks
July 17, 2018 at 4:52 am #1576963Courtney
MemberHi Gavin
Can you go to Events > Settings > Tickets and tell me if you’ve enabled Tribe Commerce?
This should be unchecked to use Event Tickets Plus with Paypal if you want to use WooCommerce to achieve that.
Thanks
Courtney ๐July 17, 2018 at 6:08 am #1577031ballyboes
Participantthanks Courtney it is unchecked and still doing that (I did have it set up
to use tribe but I changed it to woocommerce and unchecked the box but it
started doing what I said previously)is there anything else I am missing?
July 17, 2018 at 6:16 am #1577042Courtney
MemberHey Gavin
The next step is to run through conflicts testing.
Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?ย I am wondering if you might have a plugin or theme conflict.ย
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).ย
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Begin by deactivating all other plugins except ours and Woo, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.
Also, double check for any other updates available (Dashboard ยป Updates).ย
Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.ย
Please let me know if the issue still persists after these tests.
Thanks
Courtney ๐July 19, 2018 at 3:44 am #1578881ballyboes
Participantdid you get my response??
July 19, 2018 at 12:12 pm #1579454Courtney
MemberHi Gavin
The last response I received was https://theeventscalendar.com/support/forums/topic/events-ticket-plus-issues/#post-1577031. I have replied to that once.
Thanks
Courtney ๐August 10, 2018 at 9:35 am #1594846Support Droid
KeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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