Events Ticket Plus issues

[ballyboes]

Hi there I am trying to set up some tickets and have come upon an issue with payment

I am using woo commerce and have set up paypal standard – however when I click on add to cart it takes me to home page

https://bowdonshul.org.uk/event/august-date/

I imagine its just a setting I have missed out but I can’t seem to find it

Many thanks

[Courtney]

Hi Gavin

Can you go to Events > Settings > Tickets and tell me if you’ve enabled Tribe Commerce?

This should be unchecked to use Event Tickets Plus with Paypal if you want to use WooCommerce to achieve that.

Thanks
Courtney 🙂

[ballyboes]

thanks Courtney it is unchecked and still doing that (I did have it set up
to use tribe but I changed it to woocommerce and unchecked the box but it
started doing what I said previously)

is there anything else I am missing?

[Courtney]

Hey Gavin

The next step is to run through conflicts testing.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins except ours and Woo, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[ballyboes]

did you get my response??

[Courtney]

Hi Gavin

The last response I received was https://theeventscalendar.com/support/forums/topic/events-ticket-plus-issues/#post-1577031. I have replied to that once.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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