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August 21, 2017 at 12:14 pm in reply to: Costum CSS #1338231

Courtney
Member

Hi Alexander

I did review what your theme would look like on mobile for if set to a relative position, and that is an option, though not styled quite how you’d want. It at least works on mobile and desktop view consistently.

This is not a typical display of our photo view, ex: http://wpshindig.com/events/photo/. Is this custom display a result of your theme or work you added to it? If it is your theme’s custom display of our content, I’d suggest reaching out to theme.

We are seeing a heavy volume of support requests at this time. As such, we’re limited in helping with styling customizations, per our Scope of Support / Terms.

I do hope you find a solution.

Thanks
Courtney

August 21, 2017 at 11:49 am in reply to: Import Failed to queued up for importing. #1338215

Courtney
Member

Thank you for the thorough details BJ. Our developers are working on a solution for this and you will be notified as soon as an update is available.

Courtney 🙂

August 21, 2017 at 11:28 am in reply to: Problems after install #1338204

Courtney
Member

Great to hear Janice. Did you determine what the conflict was?

Thanks
Courtney 🙂

August 21, 2017 at 11:26 am in reply to: Non profit license #1338203

Courtney
Member

Thanks! If you haven’t heard back from us yet, you will shortly.

Courtney 🙂

August 21, 2017 at 11:25 am in reply to: Search bar not working #1338202

Courtney
Member

Hi Nanda

Can you review any Javascript errors? Using Your Browser to Diagnose JavaScript Errors. I see that you have an error there with a missing Google Maps API key. The Nearby feature depends upon that.
https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Thanks
Courtney 🙂

August 21, 2017 at 9:30 am in reply to: Cant add widgets to sidebars when ECP is active #1338156

Courtney
Member

Thanks for the update Kaja. I’m glad your issues were resolved.
Courtney 🙂

August 21, 2017 at 9:28 am in reply to: Events URL slug not working correctly. #1338154

Courtney
Member

Thanks Daryl, I’m glad you found the cause.

Thanks
Courtney 🙂

August 21, 2017 at 9:18 am in reply to: Multiple calendars on single site #1338149
Courtney
Member
Yes Abhishek

You are able to use a shortcode with multiple categories to do this.
```
[tribe_events view="list" categories="barbecue, chicken, lunch"]
```
See more about Events Calendar Pro‘s shortcode options at https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/.

Do you have any other questions I can help with?

Thanks
Courtney 🙂
August 21, 2017 at 9:06 am in reply to: Paypal 10431 error #1338146

Courtney
Member

Great to hear Johan. I’m glad they were able to resolve that.

Thanks
Courtney 🙂

August 21, 2017 at 8:55 am in reply to: Location search not working #1338145

Courtney
Member

Hi Trevor

I checked in with our developers and unfortunately, we do not have a way to filter Google Maps to restrict to such a parameter. However, we do have this flagged now as a known bug and you will be notified as soon as a solution is available.

Thanks
Courtney 🙂

August 21, 2017 at 8:48 am in reply to: Do the Pro version work with theme Twenty fourteen? #1338140

Courtney
Member

Hi Kari

Can you send us the System Info for one of the sites having this issue, and a link to the Events list page with the error on it? I’d like to take a closer look.

Thanks
Courtney 🙂

August 21, 2017 at 8:31 am in reply to: Month View and google map – Free Version, no pro version #1338136

Courtney
Member

Hello Raheem

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

August 21, 2017 at 8:30 am in reply to: WP Rest API Questions #1338135

Courtney
Member

Hi Joel

You would need to manually extend that.

https://github.com/moderntribe/the-events-calendar/blob/e0eaccc47a79cdb03759a004ea7aeece29c2a77e/src/Tribe/REST/V1/Post_Repository.php#L121

The code above lives in the <samp>bucket\full-rest-api</samp> branch and allows filtering the data returned on a per-event basis.

https://github.com/moderntribe/the-events-calendar/blob/d31e33b6678f098eac2c9428fbc4f7cd08404e38/src/Tribe/REST/V1/Post_Repository.php#L121

Is the hook in our current code.

I hope this helps.

Thanks
Courtney 🙂

August 21, 2017 at 8:20 am in reply to: "The events calendar pro" purchase #1338125

Courtney
Member

Hello Daniela

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

August 21, 2017 at 8:17 am in reply to: Moving client project to Pro version #1338121

Courtney
Member

Hi Alex

I think you’ll need to ask your client for her login. The plugin is available within logged in user accounts at My Account » Downloads. The other option is to direct the client there and ask that she download the plugin zip file and send it to you.

Please let me know how this goes.

Thanks
Courtney 🙂
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