Paypal 10431 error

[Tom Stone]

Hello,

My guess is that this is outside the scope of your support.
So I am not asking for help with a solution, but about help in communicating. I’m not experienced enough to know the most efficient way to get noticed on Github.

Situation: Whenever anyone tries to buy three (3) tickets with “Event Tickets Plus” + WooCommerce + “WooCommerce PayPal Express Checkout Payment Gateway” the purchase is stopped with a Paypal 10431 error (which seems to be a rounding error). It doesn’t happen when people buy one, two or four tickets – but on three tickets, the system balks. Each ticket cost 220 SEK (including 6% VAT), so it seems to be something with the sum 660 that is problematic.

The bug reports I’ve seen are talking about Coupon codes in the steps to recreate, but that have no part in the problem for me, so I worry the Woocommerce development team will look at the wrong places. So, I wonder if you can translate what I’ve just said into developer lingo and let the developers know? Because this error is expensive for us.

https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/309
https://wordpress.org/support/topic/paypal-error-10431/

[Tom Stone]

For now, I’ve added a warning via functions.php :

add_action( 'tribe_events_single_event_after_the_meta', 'bugwarning',3 );
function bugwarning(){
echo "<p>A temporary bug is stopping each purchase of <b>three</b> tickets. All other amounts are fine. You might need to split your order in two.</p>";
}

[Tom Stone]

I was wrong. The bug is not as limited as I thought. Today I got a report of someone wanting to buy two tickets, but couldn’t due to a Paypal 10431 error.

[Courtney]

Hi Johan

https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout looks like the best place to send this question. I would venture to guess that they will want to know if you’ve tested this in sandbox mode as well.

I did see you shared https://wordpress.org/support/topic/paypal-error-10431/. I did message a Woo support staff person, and this is where they would direct you as well. Hopefully someone on their team is able to help you get Paypal working soon. It looks like someone from Woo popped by that thread 2hrs ago, so it does have some attention.

That has to be a real pain. I wish I had a better solution to offer.

If you have a license for a paid Woo extension, their support forums are also a great place to get help on this.

Another option is to chime in on Github about the issue as well. Share your findings thus far with them, and possibly your Woo status reports.

Keep us posted as this issue progresses.

Thanks
Courtney 🙂

[Tom Stone]

The latest update of “WooCommerce PayPal Express Checkout Payment Gateway” seems to have fixed the bug!

[Courtney]

Great to hear Johan. I’m glad they were able to resolve that.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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