[Courtney]

Hi Andrew

When you go to Events » Settings » Tickets » Post types that can have tickets, if you’ve enabled this, it should allow you to display the tickets in the admin post editor for each type that you’ve selected.

If that doesn’t show there, chec, out our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.  You might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi Brigitte

Recurring events is limited to Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/. When you start on that page, you can add the plugin for purchase. Checking out will prompt you to create an account.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Roger

Unfortunately we do not import JSON files directly.

Rather than going through Event Aggregator for this, if you are familiar with api integration, you could start with our Rest API integration instead.

https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Nina

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

body .tribe-events-week-hourly-single, .tribe-grid-allday .tribe-events-week-allday-single:hover, .tribe-grid-body .tribe-events-week-hourly-single:hover {
    background-color: none !important;
   
}

Let me know if it works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Mike

With Event Tickets Plus, you can create multiple tickets per event or post (or wherever you have your tickets displayed). You can set up several ticket types per listing, and then set a capacity or quantity of total tickets of any type available.

Will that work for you?

Thanks
Courtney 🙂

[Courtney]

Hello Jennifer

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Carolyn

<a href=”https://theeventscalendar.com/product/community-tickets/?utm_source=crobertson&utm_medium=redirect” title=“Community Tickets”>Community Tickets requires Event Tickets (free), Event Tickets Plus, and Community Events to work.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Jacob

Is there a chance that you are deleting events from Google that were already imported and then creating the same event, instead of updating the event information. That could look like a duplicate, but in reality, they are two different events.

Can you try sending me your Google Calendar link again? It needsto be one that ends in .ics specifically or me to test importing, and publicly viewable.

Thanks
Courtney 🙂

[Courtney]

Hey Syahmi

I checked in with our developers. They suggest you try to target tribe_events post type so your code should be is_singular( 'tribe_events' )

You’ll find other helpful functions at

https://github.com/moderntribe/the-events-calendar/tree/master/src/functions/template-tags

Let me know if you get this working.

Thanks
Courtney 🙂

[Courtney]

Hi John

Is either of your links the default events page?

Would using the shortcode that specifies only or without featured events work?

 [tribe_events view="month" tribe-bar="false" featured=true]

 [tribe_events view="month" tribe-bar="false" featured=false]

Thanks
Courtney 🙂

[Courtney]

Sure thing Pamela

Let me know if you give this a try.

Thanks
Courtney 🙂

[Courtney]

Hi Jimmy

Avada does add some of their own settings and display options to our plugins as part of their theme integration. This is usually a nice thing for users. However, it does help to test this on default themes as a result.

Would it be possible for you to send me the link to your site on a default theme with no other plugins active except TEC & ECP? I’d like to see the calendar display conflict in those settings, as I am unable to reproduce the issue on my end.

Thanks
Courtney 🙂

[Courtney]

Could you send me an example or two of the same event being shared by multiple pages? I’d like to test how the page events import as well on our end.

Thanks
Courtney 🙂

[Courtney]

Hi Christopher

The main support for Contact Form 7 is at https://wordpress.org/support/plugin/contact-form-7.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Author]

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