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January 9, 2018 at 11:01 am in reply to: Confused by the number of plugins from Modern Tribe – wonder if it’s conflicting #1421699

Courtney
Member

Hi Amanda

How did disabling WooCommerce Tickets go? All the features of that are now part of Event Tickets Plus.

How did disabling The Events Calendar: Add Venus to WooCommerce Orders go?

You should not need to update or worry about a license for WooCommerce Tickets because everything has been moved into Event Tickets Plus, and you have a license for that.

This is the place to come for support. We aim to respond to all forum posts within a 24-48 hour weekday timeframe per our Scope of Support / Terms.

Let me know how disabling goes and what results from that.

Thanks
Courtney 🙂

January 9, 2018 at 10:24 am in reply to: License renew #1421672

Courtney
Member

Hi Sarah

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

January 9, 2018 at 8:25 am in reply to: Duplicate Facebook events happening #1421386

Courtney
Member

Hi Carolyn

Wow, that is a very unique issue. I’m so sorry this is happening. Because our plugin sees each event on Facebook as an individual event, we do not have a way to eliminate the duplicates.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 9, 2018 at 8:17 am in reply to: Unable to update Filter Bar, but Pro updates fine #1421364

Courtney
Member

Hi Jonathan

Can you switch to Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ and try to run the updates? This is definitely not something we are finding with other customers at this time.

Let me know if that lets you run the updates.

Thanks
Courtney 🙂

January 8, 2018 at 1:13 pm in reply to: Moving License Key to Live Site #1420806

Courtney
Member

Hi Shelby

The good news is that you definitely will not lose your data. You can walk through the steps on Moving Your License Key.

Once your temporary url is deactivated, the content will remain there but you will no longer get updates to the plugin there or have a way to automatically send us your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 8, 2018 at 1:09 pm in reply to: putting plugins on a dev site #1420804

Courtney
Member

Hi Jamye

If your site doesn’t match the criteria, you can still use the plugin. You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 8, 2018 at 12:59 pm in reply to: Confused by the number of plugins from Modern Tribe – wonder if it’s conflicting #1420790

Courtney
Member

Hi Amanda

You are correct that WooCommerce Tickets is now part of Event Tickets Plus.

Adding Venues to WooCommerce Orders looks like it is an extension. Was this possibly created with a former support ticket with us?

I’d start by disabling both of those plugins and testing how your site works with that configuration.

We recommend conducting these tests on a <a href=”https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/ title=“Staging Server”>staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Let me know how it goes.

Thanks
Courtney 🙂

January 8, 2018 at 12:39 pm in reply to: Event Listings Page #1420755

Courtney
Member

Hi Pamela

You can take a look at all of the Events Calendar Pro features at https://wpshindig.com/events/. In the top right, change the “View As” option to other choices like Photo view.

We do not have a view for 2 columns really. However, the photo view (and supported shortcodes) does a 3 column layout specifically. I’m not sure if that would fit your needs.

Is there anything else I can help you with?

Thanks
Courtney 🙂

January 8, 2018 at 12:36 pm in reply to: Not getting list as default display when selected. #1420744

Courtney
Member

Hi Jimmy

Does the same thing happen when you use the Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ theme? If so, can you continue conflicts testing by disabling all other plugins except those we created and see if the issue persists?

Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

January 8, 2018 at 12:32 pm in reply to: Events page not found #1420737

Courtney
Member

Hello John

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

January 8, 2018 at 12:29 pm in reply to: Two Calendars/One Site #1420730

Courtney
Member

Hi John

Unfortunately, I am unable to view the links that you shared with your site’s maintenance mode prompt to log in to view pages. You can send me a login for just viewing, not the full wp-admin dashboard, as a private reply here.

We do offer Calendar View Shortcodes and Widget Shortcodes. I’m not sure which info you were following. What I’d suggest is to use shortcodes to display either only featured events or only not-featured events.

Example: [tribe_events view=”list” tribe-bar=”false” featured=true] would display only featured events.

Does that make sense?

Thanks
Courtney 🙂

January 8, 2018 at 12:25 pm in reply to: Two Calendars/One Site #1420724

Courtney
Member

Hi John

I’m closing this out and will answer at https://theeventscalendar.com/support/forums/topic/two-calendars-one-site/.

Thanks
Courtney 🙂

January 8, 2018 at 12:25 pm in reply to: Two Calendars/One Site #1420720

Courtney
Member

Hi John

I’m closing this thread out and will answer this over at https://theeventscalendar.com/support/forums/topic/two-calendars-one-site/.

Thanks
Courtney 🙂

January 8, 2018 at 12:16 pm in reply to: Remove link from event categories #1420703

Courtney
Member

Hi Dan

To accomplish this, you will need to do a bit of customization work. Fortunately, my colleague Barry has already answered this issue. Check out https://theeventscalendar.com/support/forums/topic/hide-tags-category-info-from-events-display-2/#post-952659 for how to get started. Let me know how this goes!

Thanks
Courtney 🙂

January 8, 2018 at 12:05 pm in reply to: Auto cancellation #1420685

Courtney
Member

Hi Richard

We do not have a way to automate a quota minimum per event at this time. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com. You will be notified about our progress with this feature from there.

Is there anything else I can help you with?

Thanks
Courtney 🙂
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