Forum Replies Created
-
AuthorPosts
-
Courtney
MemberAwesome Andrea. Thanks so much. I’ll close this thread out for now.
Thanks
Courtney 🙂February 8, 2018 at 10:40 am in reply to: When pressing "Buy Now" button page scrolls to wrong position #1448023Courtney
MemberYou could modify the
tribe_tickets_buy_button()output then can use thetribe_tickets_buy_buttonfilter in line 259 https://github.com/moderntribe/event-tickets/blob/7d608927ecabb5da79dbb8ebf981bf1acef7422a/src/template-tags/tickets.php#L259I can’t be 100% sure on this, but /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php could be the place to override this.
We’re limited in helping with styling customizations, per our Scope of Support / Terms.
https://theeventscalendar.com/knowledgebase/themers-guide/#customizing-styles can also be useful here. You may be able to achieve your desired effect with just CSS. For that, make sure to check out the tribe-events.css portion.
I do hope you get this working Matt!
CourtneyCourtney
MemberThis reply is private.
Courtney
MemberHi Rebecca
You can have them apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
⚠️Please Note: Licenses granted through this program do not include access to support. If you need in-depth support, please consider purchasing a regular license.
This might resolve the issue completely.
If you are happy to maintain their site for them, you might want to handle the license yourself as a purchase for support. If they plan to handle support needs for the plugins, they should purchase the license.
With the exception of Event Aggregator, all our plugins will continue to work after the subscription expires but will not receive updates (features and bug fixes) or support.
Is there anything else I can help you with?
Thanks
Courtney 🙂Courtney
MemberHi Ben
With the exception of Event Aggregator, all our other plugins will continue to work without renewing. However, you will no longer have access to updates (new features and bug fixes) or support. With Event Aggregator, the service will just not work without a valid license.
Is there anything else I can help you with?
Thanks
Courtney 🙂Courtney
MemberHi Chris
We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.
Thanks
Courtney 🙂Courtney
MemberHi there TJ
I have logged a bug report on this issue and when we know more we will update you.
Thanks
Courtney 🙂Courtney
MemberThanks for that suggestion Dave 🙂
We would love votes on that UserVoice thread too.
Courtney
MemberHi David
I now see what the issue is. https://eventcalendarnewsletter.com/contact/ is the right contact place. The plugin you purchased is not made by us, therefore we aren’t able to assist with your refund.
Is there anything else I can help you with?
Thanks
Courtney 🙂Courtney
MemberHi David
I’d like to be sure I refund the correct item. On Feb 6, you purchased a business license for Events Calendar Pro. Business level
On Jan 18, you purchased a license for Event Tickets Plus.
Both of those are still eligible for refunds. Neither show a duplicate. I am still happy to refund your request, but want to be sure that you want Events Calendar Pro refunded, as it does not appear as a duplicate.
You did purchase a license in Sept for Events Calendar Pro personal level.
Can you check your records to be sure I should refund .Events Calendar Pro?
Thanks
Courtney 🙂Courtney
MemberHi Lara
Is this the correct event? http://www.themadkrafter.com/event/50-valentines-gift-certificate/
If so, can you show me a screenshot of the admin interface when editing this ticket?
Thanks
Courtney 🙂February 7, 2018 at 1:20 pm in reply to: Facebook import not working after WordPress migration #1446875Courtney
MemberHi Askan
I was able to import those events successfully.
If you visit the Events ‣ Help screen and scroll down to the Event Aggregator System Status section, can you tell me what you see – are all indicators green or else do you see any warnings in that area?
Thanks
Courtney 🙂Courtney
MemberSure thing Richard. Is there anything else I can help you with?
Thanks
Courtney 🙂February 7, 2018 at 1:12 pm in reply to: Need to update email/password on account to renew licenses #1446869Courtney
MemberSure thing Talanda
Let us know if you need further help.
Thanks
Courtney 🙂February 7, 2018 at 1:11 pm in reply to: When pressing "Buy Now" button page scrolls to wrong position #1446868Courtney
MemberHi Matt
https://github.com/moderntribe/event-tickets/blob/7d608927ecabb5da79dbb8ebf981bf1acef7422a/src/template-tags/tickets.php#L167 is the first place that
tribe_tickets_buy_button()is used.
Do check our Themer’s Guide for how to modify this in such a way that updates won’t conflict.
Let us know how it works out.
Thanks
Courtney 🙂 -
AuthorPosts
