Help Desk

Facebook import not working after WordPress migration

  • Posts: 18 Topics: 1
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    Dear All

    I migrated my WordPress site with the Events Calendar and changed domain name http://events.askan.biz to http://bonnerfoodiekalender.de
    – In order to migrate I followed your instructions: https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/
    – I copied my Event Aggregator license key into the new WordPress site, and deleted it from the old one.
    – I renewed the connection to Facebook
    – The facebook import page and selection boxes worked just fine, meaning I could select what ever needed, in my case it is about import of individual events, not series
    – the facebook event import does not work, meaning the “wheel” is turning and turning and turning

    What do I need to to to make it work again, as it worked on the old site perfectly?

    Posts: 18 Topics: 1
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    Just a little remark: the import of the events from the old site to the new one worked really great, including images etc.

    Posts: 6503
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    Hi Askan

    Can you test again now? It can take a few hours after switching your domains for the Event Aggregator server to detect this and allow for new domain imports.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    I just did half an hour ago (3 days after switching) and still does not work

    Posts: 18 Topics: 1
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    Still not working after 4 days 🙁
    Any possibility to solve this problem?

    Posts: 18 Topics: 1
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    As it is still not working, I am getting a little worried if the problem can be solved at all. Is there any chance to get a statement on the probability when to solve it?

    Posts: 6503
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    Hi Askan

    So sorry for the delay. Our team has just returned from the annual company retreat and is hard at work getting our help desk queue back to a more speedy response time. Thank you for your patience.

    Can you share your Facebook events link so that I can test this as well? I will reach out to our developers with this issue after that.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    I hope you a nice and productive and energizing retreat. Basically I have tested a variety of FB events none of them worked. But, please give a try

    https://www.facebook.com/events/1885618505101999/
    https://www.facebook.com/events/1942944885961287/
    https://www.facebook.com/events/148739635833566/

    Regards
    Askan

    Posts: 6503
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    Hi Askan

    I was able to import those events successfully.

    If you visit the Events ‣ Help screen and scroll down to the Event Aggregator System Status section, can you tell me what you see – are all indicators green or else do you see any warnings in that area?

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Thanks for the hint
    I am kind of color blind so I cannot see if it is red or green. But what I can see that for whatever reason it says that I have 0 Facebook imports available today.
    Does this help you?
    Regards
    Askan.

    Posts: 18 Topics: 1
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    I still cannot import any Facebook Event

    Posts: 18 Topics: 1
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    I have not heard from you in a while, and I am getting a little worried. It is now more than 2 weeks ago that I posted the problem, and there is still no resolution despite having given all the requested information. Can I still have hope?

    The issue with “0 Facebook imports available today” without me having added anything to the calendar. What do I have to do?

    Posts: 6503
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    Hi there

    I would like to try issuing you a new license key. I’ll send that as a private reply, but you can also find it at My Account » Licenses. I have extended your license by another 6 weeks.

    Please use the new license to see if this works for you.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Thank you I will test it immediately. Do I have to reconnect to Facebook API?

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    This reply has been marked as private.
    Posts: 18 Topics: 1
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    Thanks for the new license. I implemented it, renewed the Facebook Connection, still the “0 Facebook imports available today” message persists and I cannot import Facebook events. Do I have to wait until tomorrow for it working?

    Posts: 6503
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    Hi there Askan

    Thank you for bearing with me as I try to get this sorted out. I am filing this as a bug report and asking our Event Aggregator developers to review this. I’ll update you as soon as possible.

    Thanks
    Courtney 🙂

    Posts: 6503
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    Hi Askan

    Can you go to Events ‣ Settings ‣ APIs

    You should see a Connect to Facebook button (or if you were already connected it will show as Refresh your connection to Facebook

    You should hit that and run through those steps.

    Let me know if this works.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    I did that as I wrote to you on Feb 12th, and even waited a few days, but it did not help – the message “0 Facebook imports available today” still persists.

    Posts: 18 Topics: 1
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    Still the same. It is getting towards one month since the problem occurred, and no solution in sight. I am not happy.

    Posts: 18 Topics: 1
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    ICalendar Import ICS file import do not work either

    Posts: 6503
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    Hi Askan

    So sorry for the delay. I checked in with our lead developer on Event Aggregator.  To help better assist you, can you send along this information:

    1. Please send screenshot of the place where you sees the message; if more than one place then take more than one screenshot
    2. If you are running scheduled imports and migrated that too: could you try to create a new scheduled import and see if it runs?
    3. Could you check the Ignored section of the Events list?
    4. If you are manually importing events make sure that the Refine > Date is correctly set and the Import Range is correctly set; e.g. if the range is 1 month and the date is today make sure the event is actually happening in the next month

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Hi Courtney

    1. Done
    2. I do not do scheduled imports
    3. Where do I find this (I have not seen any “Ignored”)?
    4. Date correctly set

    Askan.
    🙁

    Posts: 6503
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    Hey Askan

    Thanks for sticking this out so long with us. I really value your help in all this.

    https://theeventscalendar.com/knowledgebase/ignored-events/ explains ignored events. Can you check for those?

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Hi Courtney

    There is no ignored event, see screenshot.

    Askan 🙁

    Posts: 6503
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    Thanks Askan

    I’ve sent your responses back for our lead developer to review. Thank you so much for bearing with us on this.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Hi Courtney

    Any forecast on when there will be a solution?

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    I can’t say for certain. As it’s the weekend, he won’t be back “in office” until the start of the week to check in.

    Thanks
    Courtney 🙂

    Posts: 18 Topics: 1
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    Courtney,

    I am utterly disappointed. The problem has not been solved now for more than one month! I do not get any feedback on when it is being solved.
    To add insult to injury I see now the following message on the top of this page: “Hey there!
    Your license for Event Aggregator has expired.” – screenshot.

    Please be so kind and refund my money, as I will not get any guarantee that you will be able at all to solve the problem. The current status just does not make sense.

    Which data do you need from me to transfer the money back?

    Askan 🙁

    Posts: 6503
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    Hi there

    I’m going to reach out to see where the developer is on this.

    I do see that I extended your license to expire in 2019. Can you check My Account » Licenses https://theeventscalendar.com/license-keys/ for that extended license>

    Thanks
    Courtney 🙂

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