Facebook import not working after WordPress migration

[askans]

Dear All

I migrated my WordPress site with the Events Calendar and changed domain name http://events.askan.biz to http://bonnerfoodiekalender.de
– In order to migrate I followed your instructions: https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/
– I copied my Event Aggregator license key into the new WordPress site, and deleted it from the old one.
– I renewed the connection to Facebook
– The facebook import page and selection boxes worked just fine, meaning I could select what ever needed, in my case it is about import of individual events, not series
– the facebook event import does not work, meaning the “wheel” is turning and turning and turning

What do I need to to to make it work again, as it worked on the old site perfectly?

[askans]

Just a little remark: the import of the events from the old site to the new one worked really great, including images etc.

[Courtney]

Hi Askan

Can you test again now? It can take a few hours after switching your domains for the Event Aggregator server to detect this and allow for new domain imports.

Thanks
Courtney 🙂

[askans]

I just did half an hour ago (3 days after switching) and still does not work

[askans]

Still not working after 4 days 🙁
Any possibility to solve this problem?

[askans]

As it is still not working, I am getting a little worried if the problem can be solved at all. Is there any chance to get a statement on the probability when to solve it?

[Courtney]

Hi Askan

So sorry for the delay. Our team has just returned from the annual company retreat and is hard at work getting our help desk queue back to a more speedy response time. Thank you for your patience.

Can you share your Facebook events link so that I can test this as well? I will reach out to our developers with this issue after that.

Thanks
Courtney 🙂

[askans]

I hope you a nice and productive and energizing retreat. Basically I have tested a variety of FB events none of them worked. But, please give a try

https://www.facebook.com/events/1885618505101999/
https://www.facebook.com/events/1942944885961287/
https://www.facebook.com/events/148739635833566/

Regards
Askan

[Courtney]

Hi Askan

I was able to import those events successfully.

If you visit the Events ‣ Help screen and scroll down to the Event Aggregator System Status section, can you tell me what you see – are all indicators green or else do you see any warnings in that area?

Thanks
Courtney 🙂

[askans]

Thanks for the hint
I am kind of color blind so I cannot see if it is red or green. But what I can see that for whatever reason it says that I have 0 Facebook imports available today.
Does this help you?
Regards
Askan.

[askans]

I still cannot import any Facebook Event

[askans]

I have not heard from you in a while, and I am getting a little worried. It is now more than 2 weeks ago that I posted the problem, and there is still no resolution despite having given all the requested information. Can I still have hope?

The issue with “0 Facebook imports available today” without me having added anything to the calendar. What do I have to do?

[Courtney]

Hi there

I would like to try issuing you a new license key. I’ll send that as a private reply, but you can also find it at My Account » Licenses. I have extended your license by another 6 weeks.

Please use the new license to see if this works for you.

Thanks
Courtney 🙂

[askans]

Thank you I will test it immediately. Do I have to reconnect to Facebook API?

[Courtney]

This reply is private.

[Author]

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