Hi Rebecca
You can have them apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
⚠️Please Note: Licenses granted through this program do not include access to support.
If you need in-depth support,
please consider purchasing a regular license.
This might resolve the issue completely.
If you are happy to maintain their site for them, you might want to handle the license yourself as a purchase for support. If they plan to handle support needs for the plugins, they should purchase the license.
With the exception of Event Aggregator, all our plugins will continue to work after the subscription expires but will not receive updates (features and bug fixes) or support.
Is there anything else I can help you with?
Thanks
Courtney 🙂