Need to update email/password on account to renew licenses

[Talanda Williams]

Hello!

Exact same issue as this post: https://theeventscalendar.com/support/forums/topic/renewal-without-knowing-what-email-is-associated-with-the-account/#post-1442485

I am trying to renew the license for Event Tickets Plus, The Events Calendar PRO and The Events Calendar: Filter Bar
which has expired. When trying to use my admin email or the former manager’s email on the forgot password site I get the “Invalid username or email.” error. So I do not know the email on file but need it changed. Only difference is our email domain used to be @anitaborg.org and is now @anitab.org.

Looks like this is our license keys:
12cc489bfe014fde706edb4234250b78680f69ab
5ec0b2c3a272ee82e403c3689e9dbcdeb2dedc1d
b806703c3ffa1fd4351de5173efee38de3c3ded1

[Courtney]

Hi there Talanda

I’ve reset the login to the email address you shared.

Unfortunately, since this was a public post, I had to delete the license keys mentioned. I want to ensure no one else can get ahold of your new keys. These keys were already expired.

You can still log in with the email address on file, but will need to make the purchases vs. renewing. There is no cost difference for this step.

Please let me know if you need further assistance.

Thanks
Courtney 🙂

[Courtney]

I forgot to mention, you can do a password reset with the address you used on this thread. Thanks!

[Talanda Williams]

Thank you for the assistance!

[Courtney]

Sure thing Talanda

Let us know if you need further help.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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