[Cliff]

You’re looking in the right spot, but you have a lot of other plugins activated, and this isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Sorry you’ve struggled so much with this. You shouldn’t have both of those Map View extensions (the two listed alongside each other in your wp-admin plugins list).

Your Map View not displaying is usually fixed by re-saving your Permalinks at wp-admin > Settings > Permalinks.

Please let me know how this goes for you.

[Cliff]

Glad to hear and thanks for letting us know.

[Cliff]

If I’m understanding your screenshots correctly… just go to the top-right corner of the wp-admin event edit screen and click “Screen Options” and check the box to enable/display the Featured Image meta box.

Please let me know how this goes for you.

[Cliff]

The only place to see the link is at this location on the single event page: https://cl.ly/42846787b46c

Let me know if you don’t see it.

[Cliff]

Hi. Patricia’s .zip file worked just fine for me.

Please try again. If it doesn’t work, you might want to unzip it and upload it manually via FTP (https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)

Please let me know how this goes for you.

[Cliff]

Please send a screenshot of your Google Maps JavaScript API restrictions.

[Cliff]

I don’t believe any of the shortcodes are available in the free version, just widgets.

We do offer https://theeventscalendar.com/extensions/list-venues-and-organizers-shortcodes/ for free, along with many other free extensions.

[Cliff]

Yes, they can. Each event will add “/tickets” to the end of its URL for each logged-in attendee (i.e. they have a WordPress user account and were logged in when they obtained the ticket).

[Cliff]

This might be what you want:

https://gist.github.com/cliffordp/80b33455779b74ec49f6ea3033cb47bf

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Please let me know how this goes for you.

[Cliff]

Hi, Lauren. Thanks for your interest in our plugin suite.

Event Tickets Plus (ET+) is our paid add-on plugin that upgrades the functionality of our free Event Tickets (ET) plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. It could be displayed on their mobile device or they could print it like any other email. You can read more at Tickets: Managing your orders and attendees.

You could also Display a List of Attendee’s Events.

If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

===

Yes, having a paid license provides you with our paid support (Scope of Support / Terms) but our free users only post to each free plugin’s support forum.

Do note that we do have phone support: https://theeventscalendar.com/knowledgebase/phone-support/

===

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Ricardo.

I see a console error at your site from minification. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please either fully disable your minification/caching plugin or exclude our assets from it. Also reference https://theeventscalendar.com/knowledgebase/problems-with-minification/ and let me know how it goes.

[Cliff]

Hi, Alex. Thanks for your thorough question.

I visited http://www.onstagecolorado.com/venue/aurora-fox-arts-center/ and the map worked. http://www.onstagecolorado.com/venue/denver-center-garner-galleria/ also worked.

When you next find one that doesn’t work, see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please let me know what you find out.

[Cliff]

Hi, Albert. Thanks for your interest in our plugin suite.

You could use one of our plugin’s widgets or shortcodes. Some are available in the free The Events Calendar but have enhanced functionality with Events Calendar PRO. Other ones are only available with PRO.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Please let me know if you need any further assistance.

[Cliff]

Hi, Cate.

I’m unclear what you’re asking about for your first question.

I’ve reported your second item to our developers. I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Author]

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