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March 16, 2018 at 3:34 pm in reply to: Enabling WooCommerce disables Events Calendar Setting pages #1481731
Cliff
Member
Hi, Jason. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
March 16, 2018 at 3:33 pm in reply to: Displaying Related Events in Chronological Order #1481730

Cliff
Member

Hi. Related events display from this file: /wp-content/plugins/events-calendar-pro/src/views/pro/related-events.php

tribe_get_related_posts() is how the posts are obtained. There are a couple filters in there that you could use. For example: tribe_related_posts_args

March 16, 2018 at 3:23 pm in reply to: Calendar imports to Outlook off 1 hours #1481722

Cliff
Member

Hi, John. This is a known incompatibility with Outlook because they use a different time zone setting/abbreviation.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

March 16, 2018 at 3:14 pm in reply to: Setting the times of events based on the Front-End visitors timezone #1481713

Cliff
Member

Hi, Jason.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/20016133-display-events-automatically-in-web-visitor-s-time

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

March 16, 2018 at 1:42 pm in reply to: countdown widget not counting down the good timezone #1481666

Cliff
Member

Please make sure your “Timezone mode” setting at the bottom of General settings is set to “Use the local timezones for each event”.

March 16, 2018 at 1:19 pm in reply to: The Events page generating 404 errors #1481641

Cliff
Member

Thanks for sharing your System Information Report.

Did you re-save your Permalinks settings?

Did you disable all but Modern Tribe plugins?

Which theme did you switch to for your testing?

March 16, 2018 at 11:24 am in reply to: Abstract Post Types – 70% there – but last hurdle to cross #1481501

Cliff
Member

Hi, David.

Good news! We’ve significantly modified our Knowledgebase article about Linked Post Types (previously called Abstract Post Types).

We’ve even provided a working example plugin to get you started.

Please review it afresh at https://theeventscalendar.com/knowledgebase/linked-post-types/ and open a new support thread if you have any follow-up questions.

Thanks!

March 16, 2018 at 11:24 am in reply to: abstract pos #1481500

Cliff
Member

Hi, Martin.

Good news! We’ve significantly modified our Knowledgebase article about Linked Post Types (previously called Abstract Post Types).

We’ve even provided a working example plugin to get you started.

Please review it afresh at https://theeventscalendar.com/knowledgebase/linked-post-types/ and open a new support thread if you have any follow-up questions.

Thanks!

March 15, 2018 at 8:50 pm in reply to: UTC vs GMT #1480878

Cliff
Member

Ryan, just letting you know we formally-released this as a free extension at https://theeventscalendar.com/extensions/allow-only-location-time-zones-for-events/

The code is significantly more simplified than the .zip I previously linked you to. Please delete that other one and use this new “official” version instead.

Please let me know how this goes for you.

March 15, 2018 at 6:25 pm in reply to: Event Tickets PLUS #1480794

Cliff
Member

Actually, I was incorrect about that. My apologies.

Please email asking for a coupon code for your situation and link back to this thread for context.

Thank you.

March 15, 2018 at 3:36 pm in reply to: Event Tickets PLUS #1480672
Cliff
Member
Hi, Jessica.

I’ve removed your license key from this thread. Please login to your ‘qbgarden’ account when posting in the future, even if it’s Pre-Sales.

There isn’t a discount for other products beyond the freebie a non-profit receives.

===

We do not have any demo of the wp-admin area to provide to you.

We use our easy-breezy Refund Policy (https://theeventscalendar.com/knowledgebase/refund-policy/) for such requests so you can buy one or many of our add-ons and thoroughly test them.

If you want to click around a demo of a site running our add-ons, please visit our front-end demo site:
===

Event Tickets Plus (ET+) uses WooCommerce or Easy Digital Downloads (EDD) to process transactions. Our free Event Tickets (ET) plugin recently released the ability to charge for tickets using PayPal without needing ET+ or Woo/EDD.
March 15, 2018 at 3:08 pm in reply to: countdown widget not counting down the good timezone #1480652

Cliff
Member

Hi. Sorry for the frustration here. Please reference https://theeventscalendar.com/knowledgebase/time-zones/ and https://theeventscalendar.com/knowledgebase/daylight-saving-time/ and then let me know if you have any follow-up questions on this topic.

March 15, 2018 at 2:58 pm in reply to: Problem with "tribe-events-nav-next" -> it goes into the very past #1480635
Cliff
Member
Hi. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, I’d recommend re-saving any recurring events and see if this resolves the previous/next issues.

Please let me know what you find out.
March 15, 2018 at 2:53 pm in reply to: Moving Calendar to New Site #1480630

Cliff
Member

Hi, Janice.

A full site backup of the files and database should be just fine.

If you want to export just the data from our calendar, you can use the native WordPress exporter for Events, Organizers, and Venues post types. However, this sort of exporting would lose the settings in the wp_options table.

Please let me know if you have any follow-up questions on this topic.

March 15, 2018 at 2:36 pm in reply to: The Events page generating 404 errors #1480618
Cliff
Member
Hi, Bruno. Sorry you’re experiencing this.

I saw this console error at your 404 page: https://cl.ly/2y213R19090l
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

You should definitely resolve that.

To resolve the 404, you might try purging your WP Super Cache or deactivating that plugin.

If that doesn’t resolve the issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
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Posts

Viewing 15 posts - 1,081 through 1,095 (of 10,686 total)

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