[Cliff]

Looks like we’ve confirmed this bug. Thanks for reporting it.

You might try downgrading to the version prior to Event Tickets Plus 4.7 when this broke.

You can download a previous version from https://theeventscalendar.com/my-account/downloads/ (it has a drop-down to select a previous version) and follow https://theeventscalendar.com/knowledgebase/manual-updates/ for how to downgrade if you choose to.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Jena, would all tickets from all events added to the EDD cart be redirected to a single page or does each ticket on each event need to redirect to different project pages?

[Cliff]

Hi, Marcus. Glad you’re getting usage out of https://theeventscalendar.com/extensions/schedule-day-view/

It includes a .pot file to more easily enable translating, but we do not provide po/mo files (the actual translations).

We have this information regarding translations:

• You might want to use POEdit, or
• See Customizing/Changing any bit of text (actual code snippet is at the very bottom), or
• Use the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Please let me know if you need any further assistance.

[Cliff]

Glad you got it sorted out. Thanks for letting us know.

[Cliff]

I’ve logged this request with our developers. Thanks for your feedback.

Anything else specific I can help with?

[Cliff]

Great update. That’s quite a reduction in records!

Does disabling EDD’s logging solve this?

If not, please add print_r( $purchase ); as Line 78 in /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/EDD/Stock_Control.php — like this: https://cl.ly/3g3u0g3a1P0X — and let me know what you see on your page when replicating the errors from WP_DEBUG

Sharing a screen capture video could help too. https://www.techsmith.com/jing-tool.html is a free way to do this.

[Cliff]

I’m glad Event Tickets is on your radar now! 🙂

Is there anything specific I can help with still?

[Cliff]

Hi, Martin.

We’re happy you’re using and appreciating our efforts with Extensions.

While I wouldn’t consider this an oversight, I can see how this would allow the two extensions to complement each other.

I’ll update this thread once https://theeventscalendar.com/extensions/list-venues-and-organizers-shortcodes/ adds this functionality.

[Cliff]

Hi, Margaret. Thanks for your interest in our plugin suite.

We do not provide a “bookings” solution. The closest thing we have–in concept–is tickets for recurring events… however, this functionality does not currently exist but is on our long-term roadmap.

Our ticketing product also doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Jena.

We have this snippet for redirecting to the Checkout after adding a ticket:

https://gist.github.com/cliffordp/f148a9cacd726e5a86ffeda2d2e204c1

If you’re instead wanting to redirect after completing checkout, that’s a more generic solution that you can find. http://businessbloomer.com/resolved-woocommerce-redirect-custom-thank-page/ might work for you (third-party, not guaranteed or supported by us).

===

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

Please let me know how this goes for you.

[Cliff]

Just a heads up: https://theeventscalendar.com/extensions/eventbrite-additional-options/ has been updated to version 1.0.2

[Cliff]

Hi, Jean-edern. Sorry you’re experiencing this.

This isn’t currently a confirmed issue. This might come down to one of these 2 separate issues:

1)

Our tickets get sent via wp_mail(). Therefore, you might need to install an SMTP plugin if your tickets are being delivered inconsistently. Besides our emails not sending, you probably also notice other emails not sending, such as password reset emails.

Here are a few to consider (not a comprehensive list and none are guaranteed or supported by us):

• https://wordpress.org/plugins/postman-smtp/
• https://wordpress.org/plugins/wp-mail-smtp/
• https://wordpress.org/plugins/easy-wp-smtp/

You could also use an email sending provider like https://wordpress.org/plugins/mailgun/ or https://wordpress.org/plugins/mailin/ or other alternatives.

None of these providers are recommended in particular or supported by us, but I hope this information helps you make some progress.

To be clear, email deliverability is almost never an issue with our plugin; it’s a WordPress-level issue or even higher up, such as server settings or your domain or IP address being associated with SPAM (whether accurately or not).

2)

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Please let me know what you find out.

Thanks!

[Cliff]

I had a privacy blocker installed in my Chrome and it happened for me.

I disabled the privacy blocker and it worked; it also worked in Safari where there isn’t a privacy blocker installed.

Please give it a try in other browsers.

[Cliff]

You’re welcome. Thanks for your understanding.

[Cliff]

I better understand but am not 100% certain.

Advanced Post Manager (APM) might be useful in some ways, but the snippet from that KB article is all we have at this time to extend existing functionality in this regard.

You might also reference https://theeventscalendar.com/knowledgebase/pro-recurring-events/#breaking-off-events if you’re breaking events from a recurrence series.

If there’s something major I’m still missing, let me know and I’ll get another person to look over this with me.

[Author]

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