Email confirmation purchase do not send

[Jean-edern Herrmann]

Hello, during an order, the notifications email during a purchase do not send, either in the admin, or in the customer. Can you help me?
There is Event Ticket more on the site and digital Easy Downloads. For EDD emails send well on the other hand.

[Cliff]

Hi, Jean-edern. Sorry you’re experiencing this.

This isn’t currently a confirmed issue. This might come down to one of these 2 separate issues:

1)

Our tickets get sent via wp_mail(). Therefore, you might need to install an SMTP plugin if your tickets are being delivered inconsistently. Besides our emails not sending, you probably also notice other emails not sending, such as password reset emails.

Here are a few to consider (not a comprehensive list and none are guaranteed or supported by us):

• https://wordpress.org/plugins/postman-smtp/
• https://wordpress.org/plugins/wp-mail-smtp/
• https://wordpress.org/plugins/easy-wp-smtp/

You could also use an email sending provider like https://wordpress.org/plugins/mailgun/ or https://wordpress.org/plugins/mailin/ or other alternatives.

None of these providers are recommended in particular or supported by us, but I hope this information helps you make some progress.

To be clear, email deliverability is almost never an issue with our plugin; it’s a WordPress-level issue or even higher up, such as server settings or your domain or IP address being associated with SPAM (whether accurately or not).

2)

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Please let me know what you find out.

Thanks!

[Jean-edern Herrmann]

Hi,
I already testing and the email od EFF send good but not send for the part of Event Calendar.
In the logs, there is not an error.
If you went, I give you a admin accesse for testing ?
Thanks

[Cliff]

Looks like we’ve confirmed this bug. Thanks for reporting it.

You might try downgrading to the version prior to Event Tickets Plus 4.7 when this broke.

You can download a previous version from https://theeventscalendar.com/my-account/downloads/ (it has a drop-down to select a previous version) and follow https://theeventscalendar.com/knowledgebase/manual-updates/ for how to downgrade if you choose to.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Jean-edern Herrmann]

Hi, I have still the problem, can you help me ?

[Cliff]

Jean, this thread will receive an update once the fix is released. Thank you for your patience.

[Victor]

Hi Jean!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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