[Cliff]

Hi Melody.

I visited that link and saw a lot of errors in the Chrome Console. Your site shouldn’t have any.

You’ll need to resolve those errors yourself, but our testing for conflicts guide may help narrow down your issues.

Finally,

You posted in our Pre-Sales forum from a user account that doesn’t have any active subscriptions associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

I’ll close this ticket, but, if you do want support for this or other issues in the future, please post in the appropriate forum (only possible once you have an active subscription).

Thank you for your understanding and thank you for using our plugins.

[Cliff]

Hi Benjamin. Thanks for your question.

I tested the Venue’s website link from a single event view…

…and it didn’t open the link in a new window.

Please follow our testing for conflicts guide:

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

and see if that helps narrow down the cause of this.

Let us know what you find out.

Thanks.

[Cliff]

Hi Citywhispers.

Thanks for your question regarding our Facebook Importer add-on.

For NOT importing the image from Facebook to WordPress:

• I believe you could have this functionality by using the ‘tribe_fb_event_img’ filter

For NOT importing the description from Facebook to WordPress:

• The description will be imported to ‘post_content’
• However, you could probably undo this (i.e. delete the created ‘post_content’) via the ‘tribe_events_facebook_event_created’ action

I hope this information helps you get a better understanding of whether or not you think the add-on will meet your needs. It sounds like it will. 🙂

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Mark. Thanks for your question.

I tested the “Include events in main blog loop” setting on my local install and it worked correctly.

I visited your http://havenhousealaska.org/ site but wasn’t sure where you were expecting such “events in blog loop” to appear at that URL.

You may want to follow our testing for conflicts guide at https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see if that helps narrow down whatever issue you may be experiencing.

Please let me know what you find out.

Thanks.

[Cliff]

Hi RJM. Thanks for creating your own thread.

I visited http://website.heeswijksekampen.nl/agenda/3310/2015-12-23/ and it seems to be operating correctly as a recurring event. It displays a link to all events in the recurring series, and that page displays correctly too.

I checked that other forum thread for additional context but wasn’t sure how it related since your permalinks didn’t seem to have any problems (again, that link worked for me).

Could you please restate your question so I can help solve any issues?

Thank you very much.

[Cliff]

Hi Roger. Thanks for the troubleshooting info.

The Facebook Importer definitely works on a local install. That’s what I test on all the time.

The Facebook Importer settings are located at wp-admin > Events > Import (scroll down the page, NOT clicking the Facebook tab)

Please let me know if this helps you resolve your question.

Thanks!

[Cliff]

Hi Marian.

I tested Community Events to double-check and confirmed that Subscriber-level users can NOT create new Venues via the front-end form. However, Contributor-level users and higher CAN.

Subscribers CAN select from pre-existing Venues (ones added by an Administrator-level user, which are available to everyone via the front-end form).

If you’d like to edit the default capabilities (who can do what), you may choose to consider modifying the behavior via custom code or possibly via a plugin like User Role Editor (we cannot guarantee its compatibility but it generally considered a reliable plugin).

I hope this information helps. Please let me know how it goes for you. Thanks!

[Cliff]

Hi Hughes. Thanks for breaking out each person’s question into its own forum thread.

This is a confirmed bug our developers have on high priority to fix.

A fix is currently in testing. Hopefully it’ll pass all the tests and an update be released soon to resolve this bug. (However, no guarantees on timing)

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I apologize for this issue and appreciate your understanding and patience.

Other q’s:

• Your license keys, once entered, need to have the “Save Changes” button clicked for them to stay saved in there. This shouldn’t be related to ticket inventory count in any way.
• wp-admin > Events > Settings > Help tab is where the “System Information” section is. It shouldn’t ever go away.

[Cliff]

I have confirmed and updated our internal bug tracker notes. Thanks for the heads up.

[Cliff]

Thanks for letting me know my previous reply answered your question. Have a great one!

[Cliff]

Hi Karly.

Thanks for reporting this bug. I have confirmed it in both our old version 3.12.6 and our latest version 4.0.2.

The URL validation does NOT work on the Community Events front-end form for PRO Additional Field or for Organizer Website field or for Venue Website field.

However, editing an event via wp-admin (i.e. not Community Events) does apply validation to the PRO Additional URL field.

I have logged this bug internally and our developers will review it. However, there are no guarantees for when a fix may be released.

[Cliff]

Thanks for letting me know; glad to hear it.

[Cliff]

Thanks for your feedback. I understand what you’re saying.

I agree it’s a good idea (which is why I logged it internally already); however, this use case was not mentioned in the UserVoice thread that is now closed (and will remain closed).

If you’d like (you don’t have to), you may choose to open a new idea, as discussed before.

Thanks for your understanding.

[Cliff]

Awesome. I’m glad to hear we finally got to the bottom of it. Thanks for letting me know. Same to you.

[Cliff]

Thanks for the follow-up. I believe I now understand what you’re wanting — if there aren’t any more tickets available overall, you want to display a “sold out” message or even remove it from the Views (List, Month, etc).

You could probably accomplish what you’re wanting with some custom coding (i.e. a theme override of the different Views). Via your own coding, you could add up all available tickets for an event and, if no more remain, you could display a “sold out” message or even hide the event.

If you got such functionality working, you could even display the number of remaining tickets if you desired to. I have added this particular feature idea to our internal feature requests, but you could also choose to add it as a new UserVoice idea for our Event Tickets plugin. We strongly consider ideas that receive many votes.

As for right now, we don’t provide such advanced customizations as part of our Scope of Support Terms, but you could get started by referencing our Themer’s Guide to create your own Views (in which you’d implement the custom code for determining overall event availability).

I hope this information helps.

[Author]

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