[Cliff]

Cindy, I have passed along this additional information to our developers. Thank you.

[Cliff]

The email gets sent from the code in this file: /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php

However, you said:

When I sell that membership, it sends the empty ticket email and it should not because it is a product, not a ticket.

We haven’t seen similar reports from those using other membership plugins so I’m unsure how best to advise you with this specific plugin.

[Cliff]

Brandon, our plugins don’t phone home to generate the src of loading any files. The only phoning home we do is for things like plugin update checks.

You’ll need to debug this as previously instructed (making sure you’re on the latest versions and following our Testing for Conflicts Guide).

[Cliff]

I have filed this as a bug for v4.1.x — we confirmed the format from other Office 365 iCal URLs and we know importing from O365 is very important to our users.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Thank you, too.

[Cliff]

I definitely want to support you as much as I can. Unfortunately, we would have to charge a lot more for our plugin if it included a year’s worth of customizations/modifications in the price. As we outline in our Scope of Support / Terms, support includes assistance with bug fixes and guidance on how to perform modifications.

If you find the place in your Membership plugin’s code that may be affecting our plugin’s generating blank emails, please share that so we can investigate the possible need for tightening up some code.

I hope that makes sense. I am very glad to further assist you to the extent outlined in our support agreement.

Please let me know if you have any questions.

[Cliff]

I don’t know how/why our plugin(s) would be pulling from events… instead of …/events, but that must be something in your site’s coding somewhere. I’d suggest starting by looking into your theme’s functions.php.

[Cliff]

Testing for conflicts does require switching to a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc.

It is a temporary set of troubleshooting steps to help narrow down the cause of the issue, since our plugins are designed to work with those themes (we can’t troubleshoot against every third-party theme that exists) and with all other plugins deactivated.

Please follow the guide closely and provide any screenshots or screen capture videos you want to share that you think would be helpful in diagnosing this issue.

Thank you.

[Cliff]

Please provide the membership plugin or custom code you’re using to implement what you described.

[Cliff]

Joel, thanks for letting us know you figured things out!

[Cliff]

I’m glad you got a solution you’re happy with.

$eventFields = tribe_get_custom_fields();
echo $eventFields['Register Now'];

is the same as

echo Tribe__Events__Pro__Custom_Meta::get_custom_field_by_label( 'Register Now', $event_id );

If you’re going to be pulling more than one Additional Field in your implementation, the way your friend did it is more performant because of not having to run  Tribe__Events__Pro__Custom_Meta::get_custom_field_by_label() multiple times.

However, the additional code I included is probably desirable and should be considered in your final implementation. For example, you probably don’t want to output a blank value or get a PHP error because the value is an array and not a string.

Anyway, I’ll close this ticket. Feel free to open a new one if you have another situation come up.

Have a great day!

[Cliff]

Excellent job, Jessica. Thanks for that update. 🙂

[Cliff]

Thanks for that. There were several issues, most importantly: custom_field_by_label isn’t the name of the function (it was missing starting with get_) and it’s technically a method because it’s a function in a PHP class.

Long story short, try this out 😉

https://gist.github.com/cliffordp/4912b6e0e5ffc67e312264336f1218b8

Let me know if it works for you.

[Cliff]

Hi Colin. Sorry you had issues getting things setup.

If it helps, please install Event Tickets, then install WooCommerce and the Event Tickets Plus .zip file. It should work pretty much seamlessly.

If you are uninterested in pursuing getting it working with our support, please follow the instructions in our Refund Policy. (I have removed your private information from your initial post in this thread.)

Let me know if you have any follow-up questions.

[Cliff]

Hi Diana. Thanks for your information. It appears all your plugins are at a sufficient version except for the PRO add-on.

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Thanks!

[Author]

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