Sending a tickets email after a shop buy.

[Cowowo S.L]

Hi my client also want to sell products, not only tickets for the events, but woocommerce send also an empty email with the tickets when there is not ticketa bought. It is possible to change that?

Thank you very much.

[Cliff]

Hi. I’m sorry I don’t quite understand the situation you’re describing. Could you please more thoroughly describe the sequence of events so I can try to test the scenario on my site?

[Cowowo S.L]

Yes, I have tickets to sell (from your plugin) and products to sell (from woocommerce).
When I sell a ticket, it is ok. It sends an email with the tickets bought and another email with the order.
But when I sell a product, it sends both mails too and the tickets one is completely empty.
And this generates confusion.
I need to disable sending tickets emails on products sells.
I’ve looking in the admin on Woocommerce/settings/emails(tab) and that tickets is configure as kind of email notification but there is no costumization to say that it should only be send when a tickets is sell (it is always sent).

Thank you very much.

[Cliff]

Thanks for the additional information.

I tried it on my local testing site and couldn’t reproduce this issue.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cowowo S.L]

This reply is private.

[Cliff]

Thank you for the information.

I am glad you updated to the latest versions.

However, please follow the Testing for Conflicts Guide.

Regarding:

Is it possible to add the artist of the show in the ticket?
Is it possible to send the ticket in pdf format?

Is the “artist of the show” an Additional Field from Events Calendar PRO?

I’d suggest you add your vote to this feature request if it’s what you’re asking for.

[Cowowo S.L]

This reply is private.

[Cliff]

if there would be a way of trying to do that by myself

Do what by yourself?

===

Please specify where the “artist” for each event is being set (screenshots and example links help if you’re unsure how to word it).

===

You can probably hook into wp_mail() or WC_Email class.

[Cowowo S.L]

Hi Cliff, I want to try to add the field “artist” to be shown in the ticket. Is there any way? ACF?
I also want to disable the ticket email when no ticket is sold.

I will take a look to wp_mail to find for a solution of that.

Thanks

[Cliff]

Have you tried using the Additional Fields functionality that’s part of PRO?

I believe that would remove your need to use something like ACF.

Please let me know your thoughts after trying it out.

I also want to disable the ticket email when no ticket is sold.

Please explain the scenario when an email would be sent without a ticket being sold.

[Cowowo S.L]

Hi, ok, I will try it.
About the email, we have a product that it is a membership. So if you buy this product, you has a login in the website. When I sell that membership, it sends the empty ticket email and it should not because it is a product, not a ticket.

[Cliff]

Please provide the membership plugin or custom code you’re using to implement what you described.

[Cowowo S.L]

This reply is private.

[Cliff]

I definitely want to support you as much as I can. Unfortunately, we would have to charge a lot more for our plugin if it included a year’s worth of customizations/modifications in the price. As we outline in our Scope of Support / Terms, support includes assistance with bug fixes and guidance on how to perform modifications.

If you find the place in your Membership plugin’s code that may be affecting our plugin’s generating blank emails, please share that so we can investigate the possible need for tightening up some code.

I hope that makes sense. I am very glad to further assist you to the extent outlined in our support agreement.

Please let me know if you have any questions.

[Cowowo S.L]

This reply is private.

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