[Cliff]

Hi Barry.

I’m sorry you’re experiencing this.

It looks like you’re running the latest versions of our plugins and WordPress core, which is a great start.

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

If you are able to clean up anything using this plugin, it’ll likely speed up your site.

Please let me know how it goes for you. If it doesn’t help, please provide additional information to help us diagnose where/when the issues are occurring (such as Query Monitor results, etc).

[Cliff]

Hi Kelli.

There isn’t currently a way to pull just the events that were created via Community Events (CE) front-end form. However, if you’re looking for ALL events (not just the ones created via CE), you could use WordPress’ native export functionality to get it to XML format (such as for exporting from WordPress Site A and importing to WordPress Site B if both sites have The Events Calendar active on each).

If you don’t want it in that format, you could use an iCal export but it won’t be in parity because iCal doesn’t handle all the data relationships perfectly. It helps to have more of an en masse iCal export…

Here’s an installable .zip file (install it at your Plugins screen) that adds two URLs:

1. example.com/events/?ical=1&tribe_display=recently-published
2. example.com/events/?ical=1&tribe_display=year

The first is useful when folks are trying to use the iCal importer to pull events from one website to another. It will contain any recently published or modified events. Note: It is subject to the postsperpage setting in WP-Admin > Events > Settings.

The second exports this year’s events (from January through December).

If preferable, there’s a code snippet to share just the events one year out from today. Let me know if this plugin works for you or if you want the code for exporting one year from today… and if you have any other follow-up questions.

[Cliff]

Hi. Sorry for the issue here using our Themer’s Guide.

Just to clarify, you should copy /wp-content/plugins/the-events-calendar/src/views/single-event.php to /wp-content/themes/YOUR_ACTIVE_CHILD_THEME/tribe-events/single-event.php and then make your edit (like commenting out the line you referred to).

If you need further assistance, please also provide a link to an event that does display the featured image.

Justin, please open your own separate ticket if you need assistance with this issue.

Thanks!

[Cliff]

Hi.

I found a known issue in our internal bug tracker for this: Mobile Month View “days” are not clickable in large viewport size when you adjust the mobile breakpoint — which is something I experienced at your site.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

More specific to the issue you actually reported, however, I’d suggest looking into your theme’s functions.php file for tribe_events_mobile_breakpoint. If you’ve customized this (e.g. to change to a really wide pixel value, your site would be operating according to this code.

If you cannot find any code leveraging the tribe_events_mobile_breakpoint filter, I’d be surprised, but we could then follow our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Stefan.

Forum reply notifications only get sent to the address in your My Account page. If you want replies to go to a different email, updating your account’s email is the only way our forum could send them to another email.

To solve your issue, I’m guessing there’s a plugin or theme conflict — specifically, a JavaScript issue.

I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Nick. You can reference our Required fields for events submission form KB article, but please know that the Organizer field is different from the actual WordPress post “author”. I’m guessing you’re aware of that, but I just wanted to make this distinction.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

I see I didn’t provide our recommended testing process yet. I’d recommend trying it out:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

Hi Terry. Sorry you’re experiencing this. Yes, 30 seconds is very bad.

I’d suggest installing/activating this plugin to make sure you’re not affected by a “runaway recurrence” bug we had a short while back: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

Please let me know how it goes for you.

[Cliff]

Hi Jordan.

The plugin available for download at https://theeventscalendar.com/support/forums/topic/pull-events-from-site-to-another-site/#post-1173935 does not have a year-specific parameter. However, you or your developer should be able to modify its code for your request without much trouble.

Please let me know if there’s anything more I can assist with here.

[Cliff]

I’m glad you got it sorted out. Thanks for letting me know. Have a great rest of your week!

[Cliff]

Emanuele, we don’t provide ongoing status updates — because we don’t provide ETAs. Sorry that I don’t have more details to give you, but you should get an update here once the fix is released.

[Cliff]

Thanks. That’s what I was looking for.

How many Events do you have (you can look in wp-admin > Events), including posts in the Trash that haven’t been emptied?

Do you have a lot of Additional Fields or any other postmeta values that you know of?

Anything else a little out of ordinary or at larger scale than a smaller site would have? It might give us an idea where/how else to look.

Thanks.

[Cliff]

Thanks for letting me know your issue is resolved. Have a great week!

[Cliff]

I’m really not sure what else I can do to assist here, Dominik.

Automatic updates are working for pretty much everyone else to my knowledge. I know web hosting can be frustrating, but we can’t know or assist with your hosting.

Maybe your php.ini file or restart your server or move your site from one server to another (even within the same host)???

[Author]

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