[Cliff]

Hi Brian. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Kristian. I didn’t exactly understand what you’re describing.

Could you please provide a link to this page and/or a video screencast demonstrating what’s happening?

You can share screencasts with us by uploading to a free service and sharing a link. Several good options include:

• CloudApp (how-to)
• Jing (easy annotations)
• Flickr
• Google Drive
• or another one of your choice

You may choose to set your reply to “Private” if you don’t want the links to be as publicly-accessible.

[Cliff]

Hi. There isn’t any difference. It’s just that the spacing isn’t there (maybe your theme had something to “fix” how it’s displaying things that went away), but here’s some CSS that should help make things look a bit better for you:

.tribe-address .tribe-region,
.tribe-address .tribe-postal-code,
.tribe-address .tribe-country-name {
padding-left: 5px;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi, Paul. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

Please install and activate this plugin: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

Before deleting anything, please perform a backup of your database.

Please let me know how it goes for you.

[Cliff]

Hi Erik. Thanks for your purchase(s)!

Please complete our Refund Form.

Let me know if you have any follow-up questions.

[Cliff]

You bet. Have a great one!

[Cliff]

Drew, we’ve seen quite a few sites with thousands of events that run well.

You might want to ask your host about setting up object caching (memcached or similar) and query caching; we cannot advise how to set such things up.

Another idea is to remove (i.e. “clean up”) expired/unneeded event posts (including revisions if you have those enabled).

We also have a Performance Considerations KB article that may offer some guidance.

[Cliff]

Ariela, I feel your pain and apologize for this issue.

The bug was discovered/reported later than ideal (just over 2 weeks ago) and is estimated to take quite a while to fix (with all the logic and testing required)… but I’ve advocated with our development/strategy team and they definitely understand and appreciated the extra nudge.

As I understand it, it’s expected to be fixed before DST ends, but they know the-sooner-the-better.

Again, this thread will get an update once the fix is released.

Thanks for your understanding and patience.

[Cliff]

This reply is private.

[Cliff]

Stefan, thanks for working hard to resolve this. Have a great day!

[Cliff]

This reply is private.

[Cliff]

Mathew, thanks for helping here.

The Capital Network, please let us know how things go for you.

[Cliff]

Yes, if it were a more “regular” recurrence, it would say something like “Monthly on the same day”

There is the tribe_get_recurrence_text filter that you could use to remove all “and Once on” strings.

If you want to customize things further, you’d need to work on those customizations yourself. We’re limited in helping with customizations, per our Scope of Support / Terms. However, I’ve tried to help point you in the right direction.

I hope it gets you far enough along to get a satisfactory solution.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, John. Thanks for your purchase, and I’m sorry you’re experiencing this.

Just to be thorough, here are our recommended troubleshooting steps, FYI:

===

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

===

However, for iCal Importer-related issues, there’s another piece of the puzzle: the iCal file you’re wanting to import.

Could you please make sure it validates at http://severinghaus.org/projects/icv/ and, if it doesn’t, try to fix it before trying to import via our software. If it does validate but our iCal Importer isn’t handling it properly, please describe exactly what you’re experiencing and share the iCal URL with us so we can investigate further.

Let us know what you find out.

Thanks.

[Cliff]

Hi Jonathan.

You can see the LOCATION part of the iCal export comes from https://github.com/moderntribe/the-events-calendar/blob/4.2.7/src/Tribe/iCal.php#L279-L303

As you noticed, the title of the Venue is not included.

You might want to look into the different “apply_filters” in that file to see if you could use one of them to include the Venue’s title or any custom field values you’re wanting to include.

Please let me know if you have any follow-up questions on this topic.

[Author]

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