Breeding recurrences

[Paul]

Our calendar is currently down and I can’t get it back up. It looks like the problem started with someone updating some of our events and not putting an end date on recurrence, which created 13-14,000 events and overloaded WP. However, some events still had an end date on the end of this year but were showing up in the listing as not ending until 2026! I’m loathe to delete all our events – we have quite few and they include photos, etc. Is there a way to delete all the recurrences and start afresh? Will doing so restart the calendar? I do not have experience of working directly with any of the WP/PHP/MySQL system files…

Happy to give ModTribe folks access though…

Thanks,
Paul

[Cliff]

Hi, Paul. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

Please install and activate this plugin: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

Before deleting anything, please perform a backup of your database.

Please let me know how it goes for you.

[Paul]

Thanks. I’ve cleaned up the recurrences and things look quite sane now (22 occurrences for each activity – about 20 activities). I’ve increased the memory allocation just in case too. However, I get an Oops when trying to view the calendar – the page doesn’t load. I tried changing the slug name and then changing it back but no help.

Oops! That page can’t be found.
It looks like nothing was found at this location. Maybe try one of the links below or a search?

What do you suggest?
thanks,
Paul

[Cliff]

I’m glad that cleanup plugin helped.

Now, I’d suggest re-saving your WordPress Permalinks settings.

If that doesn’t work, I’d suggest following our recommended troubleshooting steps:

Follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Paul]

I’ve tried disabling all the plugins excerpt the calendar & calendar pro ones and switched back to the default WP theme and I’m still having the same issue.

It’s only the main calendar page that seems to be the problem, all the other pages load fine and I can still create and edit new events.

There are no php issues in the logs and the developers tools aren’t showing any issues in the console. The debug log just shows this.

[20-Oct-2016 12:54:52 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Oct, 20th at 12:10:52 pm

The issue only started after updating to WP 4.6.1, it just can’t seem to find the template and keeps 404ing, I also don’t think it’s conflicting with any other templates as i’ve tried multiple names for the slug and the same keeps happening.

If I revert back to an older version of WordPress it works fine on 4.5.3

Do you have any other suggestions?

Thanks
Paul

[Paul]

Hi Cliff,

Just to let you know I’ve resolved the issue, it was defaulting on “week view” but week view wasn’t actually enabled in the settings so it’s all working now.

Thanks for all the help

Paul

[Cliff]

Paul, thanks so much for letting me know this issue is resolved.

Have a great day!

[Author]

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