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October 19, 2016 at 12:31 pm in reply to: featured image in add event form #1179371
Cliff
Member
Hi William.

Thanks for your question.

The Community Events (CE) form already includes an Event Image upload that does get assigned as the Featured Image.

If this isn’t how your CE form is working, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
October 19, 2016 at 12:23 pm in reply to: Google Maps not showing up in the sidebar any more #1179360

Cliff
Member

Hi Marianne. Sorry you’re experiencing this.

Could you please provide a link to a single event that has a Venue but is not displaying a map?

October 19, 2016 at 12:17 pm in reply to: Events by proximity #1179355

Cliff
Member

Hi Michael. Thanks for your interest our plugin suite.

You can visit our demo site at http://wpshindig.com/events/ and try out the location searching.

If you have logged-in user profile data, such as their location, you might be able to pull off what you’re wanting.

You might want to check out our PRO add-on and possibly our Filter Bar add-on too.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

October 19, 2016 at 12:04 pm in reply to: Will Event Aggregator work with WP All Import? #1179342

Cliff
Member

Hi Sean. Referencing https://theeventscalendar.com/knowledgebase/wordpress-post-meta-data/ might help with whatever you’re trying to accomplish.

Event Aggregator can import CSV files according to https://theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file/ but it doesn’t have any automation built-in.

And we don’t have any knowledge specific to WP All Import.

Please let me know if you have any follow-up questions on this topic.

October 19, 2016 at 11:53 am in reply to: Problem when click on + to have attendees names #1179324
Cliff
Member
Hi Benjamin.

Although this isn’t the issue you requested assistance with, I noticed console errors at your site:
- You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
- Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

You should deactivate the other plugin(s) or theme that is including Google Maps API on The Events Calendar pages. Additionally, you should input your Google Maps API key at wp-admin > Events > Settings > APIs > Google Maps API

===

To your question, I didn’t notice any JS errors when clicking the “+” button, but I’d still suggest running this past your theme developer because the plus/minus buttons aren’t part of Event Tickets Plus’ default behavior for WooCommerce tickets. You can see such a demo at http://wpshindig.com/event/events-tickets-demo/

I hope all this information helps you with your site.

Please let me know if you have any follow-up questions on this topic.
October 19, 2016 at 11:16 am in reply to: Edit or delete community events #1179292
Cliff
Member
Hi, Thomas. Sorry you’re experiencing this. I wasn’t able to recreate this issue on my local testing sites. Therefore, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
October 19, 2016 at 11:13 am in reply to: Month navigation loses category filter #1179286

Cliff
Member

Hi Ulf.

The new tribe_events shortcode, released in v4.3, does not currently support filtering by Event Category.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16691548-expand-tribe-events-shortcode-capabilities-to-in

Please do add your vote there.

I’m pretty sure this functionality will be available soon.

Thank you.

October 19, 2016 at 11:02 am in reply to: ICS subscription still fails – as it did with ICS importer #1179276

Cliff
Member

This reply is private.

October 19, 2016 at 10:37 am in reply to: User Submitted Events #1179259

Cliff
Member

Hi Eric. Thanks for your interest in our plugin suite.

Our Community Events add-on enables front-end form submission functionality for your site.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

October 19, 2016 at 10:36 am in reply to: event Aggregator not work #1179256

Cliff
Member

Ah, figured it out!

You’re trying to import from a Facebook profile, not a page.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13059090-import-events-from-facebook-profile

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

October 19, 2016 at 10:25 am in reply to: License Not Working #1179245

Cliff
Member

This reply is private.

October 19, 2016 at 10:15 am in reply to: Event website button tweak broken #1179239

Cliff
Member

Hi Andre.

Could you please provide me the snippet you’re using that you don’t believe is working for you?

Also, please share your System Information.

Thanks.

October 19, 2016 at 10:09 am in reply to: Disable venue name in archive list #1179231

Cliff
Member

Howdy.

Thanks for including that past forum thread, which links to http://pastebin.com/QwawLVxx

Things definitely changed regarding this snippet in v4.3

I believe if you replace tribe_event_meta_venue_name with tribe_get_venue, this snippet should continue working fine for you:

https://gist.github.com/cliffordp/0db8222eae509a896c3ddbd99108a4e0

Let me know how it goes.

October 19, 2016 at 9:33 am in reply to: Can post new events as a WP Administrator but not Author #1179119
Cliff
Member
Hi, Brenda. Sorry you’re experiencing this. I wasn’t able to replicate this issue on my local testing site.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
October 19, 2016 at 8:31 am in reply to: The event calendar pro slow down wordpress #1179082
Cliff
Member
Alessandro, one thing we’ve noticed is Month View can be pretty taxing, as Robert shared (in private replies) in his linked forum thread with Query Monitor.

Here are some ideas to try:
- try loading non-events related things, like Pages and Posts (without any event widgets or shortcodes on the page, header, sidebar, footer, etc)
- wp-admin > Events > Settings > Display tab > check the “Enable the Month View Cache” box
- totally disable the Month View and set your default view to List or something else (also make sure not to have any month view widgets on your site)
If these don’t help your site’s situation, it could be something else going on. Let me know how things go for you.

===

Pau, I didn’t quite understand your questions fully, but please create your own separate thread with your site details and specific issues.

Thanks!
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