[Cliff]

Sorry about that. I updated the snippet and tested that it’s working now.

Here’s a screenshot: https://cl.ly/1j2G372T0f11

Please let me know how this goes for you.

[Cliff]

Thanks for sharing. I checked with one of our developers and those recurrence errors could benefit from a bit more defensive protection against incorrect types.

I’ve logged this bug and marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

As for why it’s happening right now, I’m unsure. You might try inserting this within the method experiencing this error:

 if (
! is_array( $created )
|| ! is_array( $updated )
) {
return;
}

Screenshot: https://cl.ly/3r0915203F1F

To be clear, we’re not able to replicate this and therefore unsure exactly how/why you’re experiencing this. It might help to re-save one/some/all of your existing Recurring Events and see that resolves it.

Please let me know how this goes for you.

[Cliff]

David, I’m guessing you started at https://theeventscalendar.com/for-enterprise/, submitted the form at the bottom of https://theeventscalendar.com/contact/, and selected the “Hire Modern Tribe for a project” option…

Unfortunately, we didn’t receive a message from you via that form. We’ve received quite a few but not yours, so it could have been a fluke. If so, we apologize.

If you tried contacting us another way, please let us know and we’ll try to find it. Otherwise, feel free to re-submit it or reply to this Help Desk thread (probably as a Private Reply, which cannot be done via email replies).

[Cliff]

Sorry I didn’t notice this before, but you already purchased Community Events.

Get the download from https://theeventscalendar.com/my-account/downloads/ and let me know if it does what you’re wanting.

[Cliff]

Yes, you can. The free/core Event Tickets plugin offers PayPal tickets, which we call Tribe Commerce.

ET+ allows you to use whichever payment gateways you want that your chosen eCommerce plugin supports.

Here’s a snippet to bypass the WooCommerce Cart and go directly to the WooCommerce Checkout:

https://gist.github.com/cliffordp/f148a9cacd726e5a86ffeda2d2e204c1

However, it could be modified to redirect to the main Events Calendar. For example:

• Calendar > find event > add ticket to Cart > gets redirected to Calendar > find another event > add another ticket > get redirected again
• Then in your Menu or in a notice message above the Calendar or something you could have a link directly to Checkout.

These are the sort of customizations we cannot provide support for, per our Scope of Support / Terms, but hopefully I’ve helped you see the way forward for your site.

[Cliff]

You’re welcome. Glad this looks like a good solution for you.

[Cliff]

Please go to wp-admin > Events > Settings > Community tab and review all the settings there, including the “Block access to WordPress dashboard” setting

We can’t assist with others’ plugins.

[Cliff]

Hi. We offer the Community Events add-on for just this: https://theeventscalendar.com/product/wordpress-community-events/

We have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Denise. I’m glad you figured that out.

Please note that we only have one PRO version. I’m guessing its plugin folder got renamed somehow. Please login via SFTP or cPanel File Manager (or other method) and make sure the folder is properly named as “events-calendar-pro”

If you can’t find the correct folders in SFTP, feel free to delete both via the wp-admin plugins page and then you can just re-install the .zip at the plugins page as well: https://theeventscalendar.com/my-account/downloads/ — This is probably the best/easiest option.

Please let me know how this goes for you.

[Cliff]

Hi, Johnny.

Scanning an attendee’s QR code should automatically check them in (no extra button to click) if you have the proper permissions to do so — which you would have if you can manually click the button.

Since this isn’t currently a confirmed issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. We do not currently offer a timeline view, so this must be from another plugin or your theme integrating with our plugin. Please contact them for support regarding this.

Thank you.

[Cliff]

Hi. To modify the ticket email, you’d need to use one of the hooks or do a template override: https://theeventscalendar.com/knowledgebase/themers-guide/#tickets

We do not provide custom code implementations, per our Scope of Support / Terms, but feel free to let me know if you get stuck and I’ll see if I can provide additional support.

[Cliff]

Hi. This is really only possible via manual migration (e.g. database export) or iCalendar exports, the links for which are available on the various event views (month, list, etc).

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Anything’s possible but it wouldn’t be supported (i.e. watch out for breaking changes in time).

If you’re not using the ET+ Attendee Information, I’d say the “add to cart from the Events List view via a custom button” would be pretty straight forward because we basically run the eCommerce function to add a specific Product ID to the Cart. So if Event ID 728 has just one ticket (WooCommerce Product ID 2812), you could add 2812 to the Cart easily.

However, what if an Event has multiple tickets: $20 for Adults, $10 for Seniors, and $5 for Children? Then that’s 3 Product IDs…

So I’d say it’s not possible to do in an error-free way, especially because you’d then likely not be able to incorporate the Attendee Information functionality, which is pretty helpful for most tickets.

Please let me know if you have any more questions.

[Cliff]

Hi. I’m glad you were able to leverage https://theeventscalendar.com/knowledgebase/additional-fields-for-venues-and-organizers/ in your customization. This sounds neat, but we’re unable to assist with advanced customizations like this, per our Scope of Support / Terms.

I’d guess you could leverage one of the hooks in the Community Events form or do a Template Override.

You might want to check out the source code of one of our Extensions, in case it might help you with customizing the Community Events form, such as https://theeventscalendar.com/extensions/community-events-cost-currency-symbol/

Please let me know if you have any follow-up questions on this topic.

[Author]

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