[Cliff]

Carel, for rearranging the main display elements (called modules in the template’s code), please refer to our Themer’s Guide instructions.

If I understand your request correctly, you’d simply cut and paste the

<!-- Event meta -->

section up higher in the template, before the

<!-- Event content -->

part (in your own copy of the file, not our core plugin files of course).

Please let me know how this goes for you.

[Cliff]

Gotcha. I now understand the issue is that the PayPal Split Payments is appearing as a checkout option for users at WooCommerce’s checkout page.

For reference, line 136 of /wp-content/plugins/the-events-calendar-community-events-tickets/src/Tribe/Main.php is where the payment gateway gets added. If you comment out that line, this bug should go away… but I’m uncertain if the split payment functionality that Community Tickets enables would still work or not. You may want to try it though.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Oh, sorry about that. I see it’s not even showing up, like you stated.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

See if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

/wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-week.min.js, or the unminified version if you have

define( 'SCRIPT_DEBUG', true );

in your wp-config.php file

Here’s a screenshot showing the z-index is 9: https://cl.ly/2r3F1G3r3E1E

Please let me know if you have any follow-up questions on this topic.

[Cliff]

I’m glad to have helped. Do you know what action you took that resolved the issue?

[Cliff]

Thanks for finding that. I confirmed it and reported the bug to our developers.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

?

Have a great weekend.

[Cliff]

Glad to hear! Have a great weekend.

[Cliff]

Thanks for explaining that.

I wonder (just a guess) if it’s because both your WordPress and server timezones are both set to New York timezone.

Maybe try changing your server’s timezone to UTC and see if this issue fixes itself (maybe would have to re-save the event after doing so)

My testing:

• event creation: https://cl.ly/250L3I3y3A08
• event display: https://cl.ly/3z1E2m142614

Please let me know how this goes for you.

[Cliff]

Hi.

Permalinks shouldn’t affect it and since it’s working on Staging, my best guess is caching at play here.

Maybe your host can assist with this issue?

Please report back on any of your findings, whether on your own or with your host support’s assistance.

Thank you.

[Cliff]

Hi, John. Thanks for this detailed report.

Line 272 of the latest version of /wp-content/plugins/the-events-calendar/src/Tribe/Template_Factory.php doesn’t match up to what could be throwing such an error. Here’s Line 272.

Since this code is used in the get_search_terms() method, could you please explain what you do to reproduce this issue, such as submitting a search on your site via the Tribe Bar?

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Hi, Calum.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16518778-edit-attendee-meta-information-in-admin-backend

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Beyond just logging a feature request, you might want to reference this: https://theeventscalendar.com/support/forums/topic/re-open-feature-request-to-allow-admins-to-edit-ticket-additional-information/#post-1245546

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Carel.

The code snippets there are current.

Also, I didn’t see Eventbrite tickets displaying at your link at all.

Maybe you didn’t implement the code snippet fully/properly.

Could you please provide a screenshot of your code and specify what file it is in? Maybe I can spot a quick fix for you.

[Cliff]

Hi, Christophe.

Thanks for your business!

I’ll try to answer each question:

The only reason I got the PRO version is because I wanted to show the calendar in a page of mine instead of it’s own dedicated page.

It sounds like you should be using the tribe_events shortcode.

1)

Pre-filling RSVP fields for logged-in users will (very likely, no guarantees) eventually be available as a free Extension, but it’s not yet. Such functionality is not available in Event Tickets Plus because the eCommerce plugin (e.g. WooCommerce) would use the person’s billing address details.

2)

Although we’ll likely have an Extension for this in the future too, you could implement a code snippet like

https://gist.github.com/cliffordp/80b33455779b74ec49f6ea3033cb47bf

and then replace .attr( ‘readonly’, true ) with .hide() and that should work for you if you want the input hidden instead of readonly.

Note that this particular snippet will only be good to use if you only have 1 ticket per event.

3)

I’m not familiar with your Doodle reference, but Event Tickets Plus does add a “Who’s Attending” section to display what you’re wanting, like this: https://cl.ly/0U2N2q3D2v3k

4)

I don’t think I’ve heard of this request before.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

5)

Please reference our Themer’s Guide.

===

FYI: In our forums we keep our threads focused on just one issue at a time (not 6, like in this thread) to ensure we fully answer each of your questions/issues. Please keep this in mind for the future. Thanks for your understanding. Since you already re-posted your question, I didn’t want to ask you to do it again, but you should expect this in the future.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Jonas.

Sorry you’re experiencing this.

I see you shared the system information from WooCommerce.

Could you also please share your phpinfo.php details and also please share your System Information from The Events Calendar. That will give me a lot of extra information to help diagnose the problem.

===

You can download a previous version from https://theeventscalendar.com/my-account/downloads/ — it has a drop-down to select a previous version. Some users reported that downgrading The Events Calendar, Event Tickets, and Event Tickets Plus all to version 4.4.1 resolved the issue for them.

So you might also want to try.

[Author]

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