no details about attendees

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  • March 2, 2017 at 3:18 am #1248242
    Geert
    Participant

    I have the same issue.
    I need to use Woo Checkout Field Editor Pro and Event Ticket Plus next to each other.
    Will doing this attendees list aren’t filled up in Event Ticket Plus, although they are requested at the calendar level.

    More than strange, after the process of purchasing tickets.
    When a user returns to the calender level he get noticed of the tickets he already bought.
    If he is changing the attendee information at that point, it will be stored. And it is usable for further administration.

    I’m using a hosting partner in Belgium (no GoDaddy).

    I really want to ask to solve this issue, refunding of your product is the latest step!

    ========================
    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/attendee-list-doesnt-show-the-additional-attendee-information/

    March 2, 2017 at 3:44 am #1248246
    Geert
    Participant

    I disabled the plugin mentioned in another thread WooCommerce Checkout Field Editor Pro.
    Same issue.

    March 2, 2017 at 2:21 pm #1248630
    Cliff
    Member

    Hi, Jonas.

    Sorry you’re experiencing this.

    I see you shared the system information from WooCommerce.

    Could you also please share your phpinfo.php details and also please share your System Information from The Events Calendar. That will give me a lot of extra information to help diagnose the problem.

    ===

    You can download a previous version from https://theeventscalendar.com/my-account/downloads/ — it has a drop-down to select a previous version. Some users reported that downgrading The Events Calendar, Event Tickets, and Event Tickets Plus all to version 4.4.1 resolved the issue for them.

    So you might also want to try.

    March 2, 2017 at 7:15 pm #1248742
    Nancy
    Participant

    Your download page does not offer Event Tickets Plus versions before 4.4.2

    March 3, 2017 at 6:32 am #1248921
    Geert
    Participant

    This reply is private.

    March 3, 2017 at 2:13 pm #1249287
    Cliff
    Member

    This reply is private.

    March 6, 2017 at 1:12 am #1249738
    Geert
    Participant

    The link doesn’t work
    503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact The Events Calendar Support for assistance.

    March 6, 2017 at 5:34 pm #1250163
    Cliff
    Member

    This reply is private.

    March 9, 2017 at 7:13 am #1251718
    Geert
    Participant

    This reply is private.

    March 10, 2017 at 6:07 pm #1252751
    Cliff
    Member

    Thanks so much for your account of things. I’ve passed it along to our developers. It’s been an elusive issue for us to try to recreate. Thanks for your patience and understanding as they continue their efforts here.

    March 23, 2017 at 9:15 pm #1259324
    Nico
    Member

    Hi there!

    Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

    Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

    Please update the plugins and let us know if the fix works for your site,
    Best,
    Nico

    April 14, 2017 at 9:35 am #1270153
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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